The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Siddhartha Banerjee

General Manager - UI-UX Centre of Excellence Vodafone
A New York University alumnus, Siddhartha is currently employed with Vodafone Shared Services and is based out of Pune, creatively leading a team of 20+ UI and UX Designers, providing creative and analytical solutions to stakeholders and the design team. He’s also spearheading the roll-out of Vodafone’s consumer facing web and mobile app in Vodafone partner markets like Ukraine, Chile, and Singapore.

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

1:10 PM SETTING UP CENTRES OF EXCELLENCE (CoE)

Discussing the key steps to right implementation, management, use of a new technology and implementation of new concepts when establishing a CoE.

  • Defining your CoE model and governance structure
  • Developing your CoE – Within GBS? A different location? How do you decide?
  • Managing change and transformation along the CoE journey

Moderator:

SSOW Middle East | Conference Day Two: Tuesday, 10 December 2019

Tuesday, December 10th, 2019

10:45 AM HOT TOPIC SESSION: UX design - how to embrace it to create a culture of continuous improvement with BPOs and shared services

Shared services leaders are often faced with a puzzle - how can I deliver excellent customer experiences and make users happy, while finding ways to be more efficient and deliver savings? In an industry where service excellence means everything, a focus on user experience can help, rather than hinder, shared services leaders in understanding their stakeholders’ needs. A user-centric design can uncover waste and inefficiency, identify improvement opportunities, and enable more effective decisions, ultimately being more efficient. With the end goal of improving customer and stakeholder interactions with your Shared Services team, this session will highlight:

  • What is a user-centric design and what difference can it make to Shared Services delivery?
  • How can user experience mapping deliver insights and help create a culture of continuous improvement?

Check out the incredible speaker line-up to see who will be joining Siddhartha.

Download The Latest Agenda