THE ROAD TO SHARED SERVICES RESILIENCY IN THE POST PANDEMIC ERA

2020 has been a huge year of disruption for shared services around the world.
The global crisis of COVID-19 has seen shared services play a key role in supporting business continuity.

Now more than ever, increased emphasis is being placed on the acceleration of data analytics, process excellence and knowledge management to support business out of crisis and mold the new reality for shared services.

But what does the ideal operating model look like in a new era for shared services, where agility, resilience and workforce wellbeing are top of the agenda?

Join us to hear from thought-leaders on their groundbreaking work in bouncing back and leveraging new found transformations to launch their business out of crisis!

Incredible Case Studies

Treasury Wine Estates Global

Clare McCann, General Manager Global Business Services

TWE GBS Case Study: Maturing Governance Across Internal-Outsourced Environments To Standardise End-To-End Processes and Enable Continuous Improvement With Automation & Predictive Analytics

LionCo

Emma Beard, Enterprise Services Director

Lessons From LionCo’s Enterprise Services Team’s Support Of Critical Services Through a Recent Cyber Crisis in the Midst of a Global Pandemic

Fonterra

Jamie Taylor, General Manager – Commercial Development, Global Service Operations

Integrating Siloed Systems Through A Data Reservoir Within The GBS That Drives Operational Efficiencies In Reporting & Analytical Business Partnering

What you can expect

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FUTURE OF WORK: HOW TO RETHINK SERVICE DELIVERY AS A RESULT OF COVID-19

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SHIFTING TO KNOWLEDGE SERVICES – DATA SCIENCE, ANALYTICS & VISUALISATION

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CULTURE & CHANGE IN A REMOTE WORKING ERA

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HOW TO SCALE THE DIGITAL WORKFORCE

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INTELLIGENT AUTOMATION - HOW, WHEN & WHERE?

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THE GREAT RPA CENTER OF EXCELLENCE (COE)

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BENCHMARKING AS THE FOUNDATION FOR EFFECTIVE CONTINUOUS IMPROVEMENT

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ACCELERATING DIGITAL TRANSFORMATIONS WITH PROCESS MINING

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Free Content

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State of the Global Shared Services Industry Report 2020

Deep dive into our survey data which brings you highlights, lowlights and key ideas regarding where you should focus your Shared Service efforts this 2020.

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The Australian Shared Services 2020 Visual Analytic Workbook

This analytics report looks into IA change management initiatives, process mining and also feature the latest automation, Finance and HR KPIs for ANZ Shared Services to benchmark themselves against.