Day One: Tuesday, 29th September 2020

Essential Track

8:50 am - 9:00 am Welcome remarks from conference chair person Emma Hodge, Lead Industry Analyst and Summit Director

9:00 am - 9:15 am Welcoming Remarks from SSON: ANZ Highlights from SSON's 2020 State of the Shared Services Market Report

Naomi Secor - Global Managing Director, SSON

Get an up-close and personal view of the seismic changes impacting Shared Services today: digital transformation, IA adoption, aggressive productivity targets, digitised and virtual GBS and future of work. Join this data rich session for a summary of what's happening in your backyard.


Naomi Secor

Global Managing Director

9:15 am - 9:45 am Fonterra: Improving Engagement as Part of a Strategy to Scale their 15 Year Old GBS in a 5 Year Program

Jamie Taylor - GM GBS, Fonterra

Fonterra progressed from a 15 year old shared services model to a global services centre 5 years ago. This involved setting up centres to service 5 continents for this $20 billion revenue business. Post implementation of GBS, they are looking at how they can gain funding in order to scale. Here Jaimie will talk of the engagement needed to drive this and gain buy-in in a constrained capital environment.

- Improving business engagement to drive continuous improvement and L&D

- Strategies for driving greater scope in global services

  • Identifying processes to draw into the centre
  • Demonstrating the ROI of process transformation to gain funding
  • The master data centre – a GBS centre of excellence

Stream chair:


Jamie Taylor


9:45 am - 10:15 am Insights as the Integral Piece of the Business Partnership Puzzle: How to Partner with your Organisation to add Insights and Value from Data, Improve the Employee Experience whilst also Delivering Efficiencies in Travel

Todd Shipp - Head of Marketing and Sales, Cabcharge

• Delivering real value add and a customer centric quality of service

• Create better visibility around how your organisations spends

• Understanding what data is important to measure, in order to find efficiencies and gain competitive advantages

• Empowering internal customers and what this means for transformation


Todd Shipp

Head of Marketing and Sales

10:15 am - 10:30 am Break

Premium Track

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