Outdated Shared Services models can’t sustain success and position your company for competitive advantage. How do you incorporate the key buzzwords of today “AI, Customer-centric, Design-thinking, Digital, Hybrid-human, Quantum Computing, Transformation, Virtual-everything, Voice-as-UI, Zillennials” into a hyper-hip and mature business model, that adds strategic value to support your organization? Running your GBS like a business that includes all the multi-faceted dimensions are the keys to success.
This workshop will be an opportunity to learn from the expertise of the President of Global Business Services at UPS, Suzanne Leopoldi-Nichols. Drawing from her years of experience and high expertise she will guide you on electing the right model, the right processes, and the right structure for your GBS.
How you will benefit:
- Learn the best practice for embedding end to end process ownership
- Gain guidance on GBS modelling – Graduating from Centralized SS to GBS
- Find the answer to - How do you decide the right model for your organization?
- Explore the risk factor - Big Bang to GBS / Risk Reward Model
President of Global Business Services