Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for the future. This award category is focused on the crisis management, risk management and business continuity planning strategy that is being used to secure long-term stability in shared services and global business services.

SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates teams that have exceeded industry standards in their shared services, outsourcing and global business services initiatives.