This panel discussion will look at back office advancement through continuous improvement and process excellence. The expert panelists will share perspectives on COE model design and the challenges faced on the journey to intelligent services.
The challenges of aligning people, processes, technology and systems
Creating Centres of Expertise with the right COE model
Continuous improvement strategies for intelligent service provision
Process mapping for the fastest ROI
Common road bumps on the RPA/AI journey and how to preempt or overcome them
In order to establish continuous improvement across global operations, IKEA have built a model which begins with process excellence and the supporting culture. In this session, Anna will share IKEA’s approach to sacrificing short term benefits for long term gain, delving into process standardization preceding automation initiatives, to enable scale at speed later.
Constructing a robust continuous improvement model in operations: blending process excellence and culture
Strategic process optimization - identification, re-engineering and mapping
The importance of process standardization before automation
Having your voice heard: The importance of underlying culture to support continuous improvement
Check out the incredible speaker line-up to see who will be joining Anna.