The ACT government has a multi-function shared service centre which houses 900 employees. With numerous directorates to service, prioritization of service optimization is a constant challenge. In this session, they will speak of how they manage the conflicting agendas of those agencies they service. They will share high level communications strategies, as well as their 2020+ vision which will see them progress away from a transactional service to a consultative partner to each directorate.
- Vision 2020+
Steps to becoming an enabling entity for government: uplift through contemporary delivery of IT
Negotiating the boundaries of functional responsibility – government vs agency
The challenge of balancing BAU with innovation in service
- High level communication strategies for transparency in decisioning
Centralized prioritization meetings for relationship management
Activity reporting for clarity across 130+ projects which touch multiple directorates
Check out the incredible speaker line-up to see who will be joining Gary.