Kingston Seet

GM of GBS BT Malaysia


Workshops: Tuesday, 22nd September 2020

Thursday, October 22nd, 2020

11:30 AM Workforce of the Future: Workforce Planning and Design Thinking in an Age of Intelligent Automation

There is no question that digitization and automation are breaking traditional  operating and service delivery models. This also signals a need for businesses to adapt how they hire, motivate and retain the workforce of the  future. There is now room to explore how remaining roles will be transformed and new roles will emerge. This workshop will be an  opportunity to learn strategies of design thinking for planning the workforce of the future, in order to succeed and thrive through digital disruption and drive value from the back office.

In this session, Eliza will share her 17+ years of expertise to walk you through the lanning, experiences and challenges of re-engineering process strategies and implementing a standardised ERP system in a legacy environment.

How you will benefit:
  • Techniques for mapping your processes and creating a comprehensive strategy for change.
  • Learn how robust process improvement will fit into strategy – planning, optimizing and re-engineering.
  • Understand how to execute the implementation of multi-region, standardised ERP Systems in legacy environments.
  • Design thinking techniques which drive value creation from the back office.
  • Anticipating impact and confronting the challenges of change management.
  • Upskilling and embedding skills and capabilities for the workforce of the future.
  • Negotiating an uncertain economic environment – disruption vs delivery.
  • Striking the balance between standardisation and tailored customer contact.

Check out the incredible speaker line-up to see who will be joining Kingston.

Download The Latest Agenda