Leasa Robinson

Head of Finance Shared Services NBN

Conference Day Two: Thursday, 24th September 2020

Saturday, October 24th, 2020

1:50 PM NBN: Aligning Shared Services To Business Transformation and Driving a Customer Centric Approach

When looking to work more closely with business, it is first essential for business services to align with overarching priorities and strategy. In this session, NBN demonstrate how they are doing this, while simultaneously driving a customer-centric approach to enterprise services.

  • Large scale shift: from a ‘build’ to ‘operating’ company
  • Aligning business models for standardisation as we pivot
  • Shared services transformation, the centre of excellence and continuous improvement
  • Balancing outsourcing and automation to drive a customer led strategy
  • Positioning services as a consulting model for the business

Check out the incredible speaker line-up to see who will be joining Leasa.

Download The Latest Agenda