Leasa Robinson

BPO Strategy and Operations Manager NBN

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

2:30 PM The Future Workforce and the Evolution of the Digital Shared Services Operating Model

COVID-19 has been the greatest catalyst for workforce transformation. Digital readiness and workforce mobility are no longer optional. With the impact of crisis, businesses found themselves challenged to rethink workforce strategies and operating models. This session will explore:

·        Crisis and becoming location agnostic

·        New digital processes in a non-location dependant shared services era: steps towards enablement

·        Enabling a digital workforce to drive agility, continuity and mobility

·        Exploring modular workforce network structure as a potential structure for future workforce

·        Exploring methods of employee engagement, measuring productivity and getting the right outcome

Check out the incredible speaker line-up to see who will be joining Leasa.

Download The Latest Agenda