Michael Daniels

Cultural change is fundamental to a successful roll out of new digital technology. This session focuses on creating effective repurposing programs to help those people being displaced by new technology to upskill, taking people from where they are to what they are capable of in the 4th industrial revolution.

— Standard Bank’s repurposing program and strategy to reskill people into CX or upskill into digital operations

— Understanding Standard Banks case studies and examples of effective strategy to keep employees within the organisation

— Tackling cultural change to be ready to accept automation!