For the first time, data analytics emerges as the single most common service delivered by global SSCs. According to SSON Analytics in 2020, 60% of respondents confirmed they provide data analytics support to their business customers.

However, big data can be complex to manage and untangle. The recent crisis proved that a strong data analytics practice can be incredibly valuable. This session will explore what it takes to develop a sound data strategy to drive decision support across the back-office and beyond.

·        Crisis triggering a more immediate need for insights from data

·        Intricacies and challenges of handling Big Data: cleansing, reconciling, storing, etc

·        Examining critical data and creating dashboards and insights for improvement

·        Developing a set of criteria and learning to set a clear target for value and timeline