Mike Hill

Head of Centre of Excellence and Enablement, Sourcing & Partnerships MLC Life Insurance

Conference Day Two: Thursday, 24th September 2020

Saturday, October 24th, 2020

2:25 PM Process Excellence Panel: Critical Steps to Building Digitally-Enabled CoEs Which Contribute to a New Era of Intelligent Services

This panel discussion will look at back office advancement through continuous improvement and process excellence. The expert panelists will share perspectives on COE model design and the challenges faced on the journey to intelligent services.

  • The challenges of aligning people, processes, technology and systems
  • Creating Centres of Expertise with the right COE model
  • Continuous improvement strategies for intelligent service provision
  • Process mapping for the fastest ROI
  • Common road bumps on the RPA/AI journey and how to preempt or overcome them

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda