The South East region in Queensland is 1 year into a major transformation which is focused on customer centricity and productivity. Utilising process mapping and creating a tracker of advisory functions. Rebecca embed predictability, uniformity and quality assurance.
Cataloging services through a customer centric lens
Effectively tracker who is responsible for each service at different stage in the customer journey
Creating a benchmark for standardisation, turnaround times and productivity
Avoiding the challenges of a top heavy organisation
Check out the incredible speaker line-up to see who will be joining Rebecca.