Suraj Walia

Business Leader, Global Shared Services MetLife, India

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

3:30 PM Getting The Most Out Of Your Hybrid Shared Services Model: RPA, Outsourcing, Offshoring

Covid19 uncovered many of the cracks in existing operating models, with companies heavily dependent on outsourced partners unable to control the provision of critical services to the business. Deciding on the right operating model continues to be a challenge for many. In the post-crisis era the focus is around cost optimisation and resilience. Here leaders will share the critical factors when deciding upon your own model.

·        What does ‘assessing business need’ mean and how do you start?

·        What Covid showed us

·        Overwhelming choice: details, distinguish, decide.

·        Benefits of RPA, ML and IA – are you ready?

·        Opportunity vs over-complication

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda