Suraj Walia

Business Leader, Global Shared Services(GSS) MetLife, India


Workshops: Tuesday, 22nd September 2020

Thursday, October 22nd, 2020

9:00 AM Shared Services 101: Launching a Centralized Shared Services Centre

When launching a new, shared service operation it is critical to have  clear strategy, a detailed business case, a phased approach and a focuson your people and change management. This workshop will equip you with a toolkit for starting this journey, from gaining business buy-in to understanding how to implement and integrate successfully into existing business strategy. You will walk away with a clear understanding of the foundations necessary for SSO success.

How you will benefit:
  •  The Shared Services Overview – Concept, Definition, Types, & Landscape.
  •  Steps to setting up a Shared Service Center.
-  Regulatory Scan and Location Assessment
  - Model and Business Case
- Sequencing and Implementation Plan
- Operational Model
  • Discuss selection criteria to identify processes for Shared Services.
  • Gain insight into stabilization strategies and common design and implementation pitfalls
  • Understand change management as an enabler and practical techniques to ensure your SSO is future-fit.
  • Key learnings and Conclusion.

Conference Day Two: Thursday, 24th September 2020

Saturday, October 24th, 2020

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda