Suraj Walia

usiness Leader, Global Shared Services(GSS) MetLife, India


Workshops: Monday, 15th June 2020

Monday, June 15th, 2020

9:00 AM Shared Services 101: Launching a Centralized Shared Services Centre

When launching a new, shared service operation it is critical to have a clear strategy, a detailed business case, a phased approach and a focus on your people and change management. This workshop will equip you with a toolkit for starting this journey, from gaining business buy-in to understanding how to implement and integrate successfully into existing business strategy. You will walk away with a clear understanding of the foundations necessary for SSO success.

Suraj is a globally experienced shared services expert who has set up shared services centres across all 3 MetLife regions of Americas, Asia and EMEA. Partnering with CXOs across multiple functions, he is versed in the build and execution of shared services strategies across multiple regions. This workshop will give you the opportunity to work closely with Suraj to draw a strategy for setting up your shared service centre.

How you will benefit:
  • Discuss the strategic drivers for gaining leadership buy-in
  • Understand the critical activities for design, implementation and stabilization
  • Gain insight into stabilization strategies and common design and implementation pitfalls
  • Review the technological capability that is already available to enhance services
  • Understand the practical change management techniques to ensure your SSO is future-fit

Conference Day Two: Wednesday, 17th June 2020

Wednesday, June 17th, 2020

Check out the incredible speaker line-up to see who will be joining Suraj.

Download The Latest Agenda