Director HR Shared Service
Conference Day Two: Thursday, 13th june 2019
Thursday, June 13th, 2019
With only a small budget for improving they way his shared service operates, Tim consistently looks for ways he can improve the back office with existing systems and infrastructure, rather than utilising outside help. Tim tells a warts and all story of implementing process excellence, working to provide a fast, effective and accurate service to their customer.
- Enhancing process excellence overnight with robust policy and procedure
- Exploring cost effective technology to deliver real results in payroll, rostering, contracts and bulk reference checking
- Discussing the frank lessons learned to implement effective process excellencelike understanding how to work with your client and people for the best outcomes