The Largest and Longest Running SS&O Event in Australasia!

01 - 03 June, 2020 | Melbourne, Victoria

Tim Whitbourn


Director HR Shared Service Monash Health

Conference Day Two: Thursday, 13th june 2019

Thursday, June 13th, 2019

11:20 AM Implementing Process Excellence Overnight With Limited Budget for Big Results

With only a small budget for improving they way his shared service operates, Tim consistently looks for ways he can improve the back office with existing systems and infrastructure, rather than utilising outside help. Tim tells a warts and all story of implementing process excellence, working to provide a fast, effective and accurate service to their customer.

  • Enhancing process excellence overnight with robust policy and procedure
  • Exploring cost effective technology to deliver real results in payroll, rostering, contracts and bulk reference checking
  • Discussing the frank lessons learned to implement effective process excellencelike understanding how to work with your client and people for the best outcomes

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda