Transformation is at the forefront of everyone’s mind in the back office. The most important question everyone is asking the back office is “how does Shared Services stay relevant in an automated future?”

The biggest challenges we are facing in the back office are:

1

Ensuring you have the right people, skills and culture to champion change

2

Utilising process excellence, automation and analytics for efficiency and to take your shared services to the next level

3

Creating an intelligent automation strategy for the future of shared services

4

Designing an operating model to accelerate robotic process automation (RPA) and artificial intelligence

5

Involving the customer to deliver better experiences, value and a competitive advantage

So How Do We Navigate This Transforming Landscape?

The Shared Services and Outsourcing Week 2019 agenda looks to the future, benchmarking off the USA, Europe and Asia to transform the back office. We explore the core challenges of the back office and the true value of technology in continuing the SSO life-cycle. The agenda is a fully customisable journey, and will focus on how the back office can add value to organisations through automation, process excellence, customer service, data analytics, business partnering and advisory services.

Please Welcome Our International Speakers

Sarunas Suipis

EUROC Site Leader, VP Operations

EXPERT SUBJECT: Artifical Intelligence, Intelligent Automation and the Future of SSO

Michael Daniels

Head: Operations Shared Services
and Business Process Improvement

EXPERT SUBJECT: Cultural change, digital labor, upskilling and reskilling in SSO

Ross Mackay

Group Head of Global Shared Service
and Finance Optimisation

EXPERT SUBJECT: Continuous Improvement and End to End Process flow

Big Idea Speaker:

Kathy Watt

Kathy Watt is best known to the Australian public as the first Australian female to win a Gold medal at the 1992 Olympic Games in Barcelona. She also won an Olympic Silver medal in the track 3km Individual Pursuit.

Kathy has won World Cups, Commonwealth Games, Oceania and Australian Gold medals as well as many International cycling competitions. Kathy is also an Award winning photographer. She has competed in 2 Olympics as an athlete and 3 as a photographer!

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Case Studies

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Expert Content

Shared Services & Outsourcing Week 2018 Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? ...

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State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based ...

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Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL ...

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