Business Services Executive Track

Get the in-depth conversation and insights you want at this executive-level track. If you meet the criteria below, you can sign up for some or all of the discussion sessions below. You’ll spend quality time with other individuals who lead Global Business Services organizations and hear from a panel of your peers. These panels are designed to foster interactive participation, and will give you the opportunity to ask questions, answer questions and share your views:

TUESDAY, MARCH 24TH

3:00 pm - 4:05 pm Cost Transformation Realities: Myth Versus Aspiration
Jeff King - Principal, Procurement and Business Services
Finding the benefits of cost transformation may seem elusive, but they are achievable. It’s about creating a new and different vision of your business strategy and aligning costs to achieve those strategic objectives. This panel will explore fresh perspectives on how leaders in GBS are making difficult, but informed cost management decisions that support their journey. It will give you the opportunity to ask questions and provide your ideas on:

  • Tailoring cost reduction goals to business strategy and priorities
  • Using automation and process mining to improve bottom-line results
  • Reducing operational costs while scaling the services you deliver
KPMG Moderator:

Jeff King

Principal
Procurement and Business Services

TUESDAY, MARCH 24TH

4:05 pm - 4:10 pm 5 Minute Changeover

TUESDAY, MARCH 24TH

4:10 pm - 5:00 pm Building Performance that Delivers Business Value
Kim Huddle - Managing Director, Procurement and Business Services
Being results oriented increases the likelihood that the services you deliver will further the goals of your company. How can you lead your organization to deliver more standardization, consistency and cost transparency? This panel will discuss ways to increase performance and deliver business outcomes. Share your ideas and learn from peers on ways to:

  • Use cognitive and AI technology to improve decision making
  • Increase efficiency and effectiveness
  • Improve your use of working capital
KPMG Moderator:

Kim Huddle

Managing Director
Procurement and Business Services

WEDNESDAY, MARCH 25TH

3:30 pm - 4:20 pm Delivering Experiences that Connect your Business
Liz Evans - Principal, Procurement and Business Services
While your users may not be customers in the traditional sense, providing them with a superior experience can yield significant benefits for your business, such as higher employee satisfaction, increased productivity and lower costs. This panel will explore how shared services organizations can establish more nimble approaches to adapt to new business requirements and rising expectations. You will participate in a discussion on:

  • Using design thinking to improve self-service and service management
  • New ways to connect people, processes, and technology
  • Lowering cost through agile delivery
KPMG Moderator:

Liz Evans

Principal
Procurement and Business Services

WEDNESDAY, MARCH 25TH

4:20 pm - 4:25 pm 5 Minute Changeover

WEDNESDAY, MARCH 25TH

4:25 pm - 5:20 pm Shaping the Workforce of the Future
Jim Frilot - Managing Director, Procurement and Business Services
Aligning your workforce to meet evolving business requirements requires a nimble balance of skills, talent, automation and on-demand labor. This panel will explore the new competencies required of both leaders and team members now and in the future. Be part of this panel discussion on:

  • Balancing people, technology, and innovation decisions with a sustainable cost model
  • Exploring new ways to partner across the services ecosystem
  • Using analytics to improve the nature and make up of your workforce
KPMG Moderator: 

Jim Frilot

Managing Director
Procurement and Business Services