Conference Day Five: Friday, September 4th, 2020

8:00 am - 9:00 am MORNING ZUMBA CLASS


11:00 am - 11:15 am SSON/TRACK CHAIRPEOPLE OPENING REMARKS


11:30 am - 12:00 pm TRACK A: GLOBAL BUSINESS SERVICES: REWIRING THE BUSINESS MODEL POST-COVID 19

Sumit Mitra - CEO Tesco Global Business Service, Tesco

The problem with our current models, with the terms “SSO” and “GBS” is that, by using the term service they both reinforce the idea of “us and them”, and of service provider vs. client. Shouldn’t we all be playing on the same team? In this session, hear how a pioneering organization has transcended the concept of customer service, instead creating integrated and valued business partnerships within its organization. Discover how it has broken down internal silos, the challenges to true partnership and top tips for being recognized as an integral part of its business.

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Sumit Mitra

CEO Tesco Global Business Service
Tesco

12:15 pm - 12:45 pm TRACK A: PIPEFY CLIENT-LED SESSION


1:00 pm - 1:30 pm TRACK A: GLYNT.AI CLIENT-LED SESSION


TRACK B

8:00 am - 9:00 am MORNING ZUMBA CLASS


TRACK B

11:00 am - 11:15 am SSON/TRACK CHAIRPEOPLE OPENING REMARKS


Best practice approaches to recruitment and retention through diversity programs, leadership coaching and continued focus on tech skill development • Creating a strategy for D&I within your organization 



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Deanna Adler

Vice President, Global Business Services
Kellogg Company

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Clemmie Malley

Enterprise Automation COE Lead
NEXTEra Energy

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Jo Anne Dimitriou

Executive Director
United States Air Force Services Activity

TRACK B

12:15 pm - 12:45 pm TRACK B: PANEL DISCUSSION: WORK ANYWHERE, TOGETHER AND UPEND THE TRADITIONAL DELIVERY MODEL

Learn how organizations are redesigning the way work gets done and how they are enabling permanent, sustainable and thriving virtual work environments and delivery models. 



TRACK B

1:00 pm - 1:30 pm TRACK B: PANEL DISCUSSION: ENTERPRISE SERVICE MANAGEMENT TO ALIGN WITH BUSINESS OBJECTIVES

Learn how organizations are delivering consumer-like experiences to connect employees and transform organizations to align with business objectives.