Main Conference Day One: August 31, 2020

It wouldn’t be SSOW without our leading SITE TOURS; after all, this is where the magic happens! Join our SSOW 2020 ROADTRIP to see firsthand what innovative and winning Shared and Business Services organizations are doing to drive their operations; whether it's prioritizing the health and well-being of their employees, implementing centers of excellence, or becoming the transformation engine for the wider business. 


ADVENTHEALTH: HR & FINANCE SHARED SERVICES CENTER TOURS

AdventHealth is one of the largest faith-based, non-profit healthcare systems in the nation. Comprised of 48 hospital campuses across 9 states, AdventHealth leads whole person care with a mission to extend the healing ministry of Christ to every patient through the service of its 80,000 team members.

A critical component of fulfilling its mission is the multi-functional shared services center consisting of HR and Finance. The center was established in 2014, with a phased approach of transitioning to a shared services model. Located on AdventHealth’s beautiful corporate campus in Altamonte Springs, Florida, just north of Orlando, more than 600 shared services team members provide daily support to the company’s employees.

This is an exciting opportunity to see, firsthand, the transformational shared services journey of one of the country’s largest and fastest growing healthcare organizations. As part of the tour, participants will have an opportunity to learn about the following functions in either the HR or Finance track:

10:30 am - 10:45 am

INTRODUCTION FROM SSON MAKING THE MOST OUT OF SSOW DIGITAL & REVEALING SSON’S LATEST DATA & REPORT ON COVID-19 IMPACT ON BUSINESS SERVICES 

11:00 am - 11:15 am INTRODUCTION FROM CHAIRMAN BRAD DEMENT


11:30 am - 12:00 pm FROM “BACK OFFICE” TO “ONE OFFICE: HOW MARS GLOBAL SERVICES IS POLE-VAULTING TO MATURITY

Angela Mangiapane - President, Mars Global Services,, Mars Inc

Hear from Angela Mangiapane, President of Mars Global Services (MGS), about the ways Mars is approaching its multiyear transformation of its shared services function. By using a Purpose-driven approach to value creation beyond looking solely at economics, MGS has made great strides – but it’s by focusing on the people factor, and committing to “unlearning to relearn” that has truly redefined the role of the function within the business. Angela will share her philosophy about how this approach has impacted productivity, efficiency and is transforming the role of Mars’ shared services function from “back office” to “backbone” of the global food, confectionery and pet care organization. 

img

Angela Mangiapane

President, Mars Global Services,
Mars Inc

12:15 pm - 12:45 pm LEVERAGE HR TO ENSURE BUSINESS STABILITY IN AN ECONOMIC DOWNTURN


1:00 pm - 1:40 pm LUNCH & LEARN PANEL: THE C-SUITE VIEW ON BUSINESS SERVICES RE-ENTRY

Sophie Chandauka - Global COO, Shared Services and Banking Operations, Morgan Stanley

In this session, hear from C-Suite leaders who have Business Services under their remit, and some who have come up through the ranks of SSOs, about their view on how SSO and GBS organizations are consistently adding value to their organizations. 

img

Sophie Chandauka

Global COO, Shared Services and Banking Operations
Morgan Stanley

11:30 am - 12:00 pm FIRESIDE CHAT: IA IN BUSINESS SERVICES “FOR DUMMIES”

In this session, hear from Business Services Leaders about how they are implementing AI within their organizations, the savings generated so far, and whether they believe AI is an integral part of the SSO of the future. 

11:30 am - 12:00 pm FROM “BACK OFFICE” TO “ONE OFFICE: HOW MARS GLOBAL SERVICES IS POLE-VAULTING TO MATURITY

Angela Mangiapane - President, Mars Global Services,, Mars Inc

Hear from Angela Mangiapane, President of Mars Global Services (MGS), about the ways Mars is approaching its multiyear transformation of its shared services function. By using a Purpose-driven approach to value creation beyond looking solely at economics, MGS has made great strides – but it’s by focusing on the people factor, and committing to “unlearning to relearn” that has truly redefined the role of the function within the business. Angela will share her philosophy about how this approach has impacted productivity, efficiency and is transforming the role of Mars’ shared services function from “back office” to “backbone” of the global food, confectionery and pet care organization. 

img

Angela Mangiapane

President, Mars Global Services,
Mars Inc

11:30 am - 12:00 pm FROM “BACK OFFICE” TO “ONE OFFICE: HOW MARS GLOBAL SERVICES IS POLE-VAULTING TO MATURITY

Angela Mangiapane - President, Mars Global Services,, Mars Inc

Hear from Angela Mangiapane, President of Mars Global Services (MGS), about the ways Mars is approaching its multiyear transformation of its shared services function. By using a Purpose-driven approach to value creation beyond looking solely at economics, MGS has made great strides – but it’s by focusing on the people factor, and committing to “unlearning to relearn” that has truly redefined the role of the function within the business. Angela will share her philosophy about how this approach has impacted productivity, efficiency and is transforming the role of Mars’ shared services function from “back office” to “backbone” of the global food, confectionery and pet care organization. 



img

Angela Mangiapane

President, Mars Global Services,
Mars Inc