Main Conference Day One: August 31, 2020


10:20 am - 10:40 am WELCOME ADDRESS: MAKING THE MOST OUT OF SSOW LIVE AND DATA INSIGHTS FROM SSON'S LATEST COVID-19 AND RE-ENTRY SURVEYS


11:00 am - 11:15 am INTRODUCTION FROM CHAIRMAN BRAD DEMENT


11:30 am - 12:00 pm FROM “BACK OFFICE” TO “ONE OFFICE: HOW MARS GLOBAL SERVICES IS REINVENTING VALUE-ADD

Angela Mangiapane - President, Mars Global Services,, Mars Inc

Hear from Angela Mangiapane, President of Mars Global Services (MGS), about the ways Mars is approaching its multiyear transformation of its shared services function. By using a Purpose-driven approach to value creation beyond looking solely at economics, MGS has made great strides – but it’s by focusing on the people factor, and committing to “unlearning to relearn” that has truly redefined the role of the function within the business. Angela will share her philosophy about how this approach has impacted productivity, efficiency and is transforming the role of Mars’ shared services function from “back office” to “backbone” of the global food, confectionery and pet care organization. 

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Angela Mangiapane

President, Mars Global Services,
Mars Inc

12:15 pm - 12:45 pm MERGING TWO ORGANIZATIONS AND ENABING FASTER BUSINESS GROWTH: LEVERAGING HR AS A CENTRAL PILLAR IN BUSINESS IMPROVEMENT AND AGILITY

Mergers and acquisitions can often be a challenging period. This is made even more challenging with on-going demands for growth, and ever-increasing projects to drive scale and efficiency in an organization. Hear from Keurig Dr. Pepper about their rationale and approach to putting HR at the center of a larger business strategy to enable the rest of the organization to manage through its merger and prepare itself, and other functions, for scale and growth. Learn about the methods taken, and the journey they have embarked on, to create a new vision for HR. Brenton Jones, Director, HR Operations at Keurig Dr. Pepper Inc.



In this session, hear from C-Suite leaders who have Business Services under their remit, and some who have come up through the ranks of SSOs, about their view on how SSO and GBS organizations are consistently adding value to their organizations. 

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Sophie Chandauka

Global COO, Shared Services and Banking Operations
Morgan Stanley

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Jacob Sapp

EVP & Chief Administrative Officer
ASRC Federal

1:40 pm - 2:30 pm DEMO DRIVE & NETWORKING BREAK

2:45 pm - 3:15 pm FIRESIDE CHAT: AI IN BUSINESS SERVICES “FOR DUMMIES”

The AI session for Business Services! As the pandemic rages on, AI and other automation technologies are being looked at as saviors for the business. In this session, Business Services Leaders will discuss:


  • How they are currently implementing AI within their organizations
  • The savings generated so far and anticipated in the next 6-12 months
  • Where Ai can have a big impact but is currently not being taken advantage of at scale


3:15 pm - 3:30 pm CLOSING REMARKS FROM CHAIRMAN BRAD DEMENT


3:45 pm - 4:15 pm VIRTUAL GENIUS BAR - ASK THE EXPERT


4:15 pm - 5:00 pm VIRTUAL HAPPY HOUR