Value Proven. Every Day.

Off Onsite Pricing - Excludes SSON Data Plus Pass and A-La-Carte Options
Earn Up To 24.5 CPE Credits!
Rosen Shingle Creek, Orlando, FL | March 23 - 26, 2020

Conference Day One:Tuesday, March 24th 2020

8:15 am - 8:45 am #SSOW2020 Registration Opens!

8:45 - 12:15 DEEP-DIVE WORKSHOP MORNING
INSIGHT, ROADMAP, SHARE

14 WORKSHOPS. 4 HOURS OF LEARNING. PICK YOUR TOP TWO!

8:45 am - 10:15 am Workshops A-F kick off!

Click on a workshop below to view full session information

WORKSHOPS A-F Kick Off!

WORKSHOP A

8:45 am - 10:15 am Shared Services Playbook 101: The Essentials for Designing, Building, and Implementing a Shared Services Organization
Critical to the success of a new shared service operation is a clear strategy, a detailed business case, a phased approach, and a focus on change management.

This workshop will dive into the must haves for shared service success and explore the most common implementation pitfalls to keep you ahead of the curve.

In this workshop, participants will:
  • Discuss the strategic drivers for attracting corporate budget/ funding
  • Highlight the critical activities for design, implementation and stabilization
  • Review the key tech and automation that is available to enhance services
  • Review the common design and implementation pitfalls
  • Highlight the practical change management techniques to win in business
Tangible Takeaway: Walk away with a clear understanding of the foundations necessary for SSO Success, and take back to the office the knowledge to plan and execute your next-gen service organization.

Hosted by


WORKSHOP B

8:45 am - 10:15 am Introducing Your Newest Customers… They’re Closer than You Think
According to Gallup, Employee Engagement is on the UP! The percentage of engaged workers in the US (those who are involved in, enthusiastic about and committed to their work and workplace) is now at an all time high of….34%?!

Yes, that’s right, only just over 1/3 of employees would classify themselves as “engaged” in their work, with 13% stating they are “actively disengaged” and 52% saying they are “not engaged”. With numerous studies proving the link between engagement and productivity (companies with high EE scores outperform those with low scores by over 80%) it’s fair to say that if this isn’t a priority of yours, you will be hurting your bottom-line.

This workshop will address:
  • The numerous factors that impact upon employee engagement, outside of salary
  • What you need to do to create a culture that delivers high EE, productivity, and retention
  • How to encourage a work/life balance with your employees
Tangible Takeaway: Leave this session inspired and ready to take a critical look at your own employee engagement initiatives and to create an actively engaged, happy and productive workforce!

WORKSHOP C

8:45 am - 10:15 am Creating your Next-Gen Future Finance Function for 2025
Craig Ackerman - Global Head of RPA, Chazey Partners
Sometimes it is necessary to reinvent the wheel. Outdated legacy systems, manual, messy processes and workflows, and teams who need to be reskilled to embrace digitization are all common aspects of the pre-transformation journey within finance SSOs and GBS organizations.

And yet, in 2020, the Finance SSO leader has a vast array of tools in his or her kit to proactively address functional and business-wide transformation. In this session, strategize how your finance function is required to transform, and walk away with a clear plan for the future.

You will discuss:
  • From “Back-Office” to “One-Office” – proactively moving up the value-chain to support enterprise-wide decision making
  • The role of predictive analytics, IA, and digitalization on your future operations
  • How to create SWOT teams for Finance who are trusted experts in their field.
Tangible Takeaway: Head back to your office with a clear-cut plan for your future finance success, understanding how to drive your continuous improvement and digitalization efforts, and all of the tools at your disposal to establish your function as valued and trusted business partners.

Hosted by


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Craig Ackerman

Global Head of RPA
Chazey Partners

WORKSHOP D

8:45 am - 10:15 am Creating a People First Approach for RPA
Hosted by


WORKSHOP E

8:45 am - 10:15 am On Your Marks, Get Set, Go! Introducing Bot Games, 2020
Hosted by


It’s probably fair to say that we have all been in a situation in our lives, whether professional or personal, where we have failed to see the bigger picture or to consider the impact of our actions from another’s perspective. Design thinking creates a human-centric approach to transformation which creates a solution-based approach to problem solving complex problems.

In this workshop:
  • Understand the 5 stages of design thinking (Step One: Empathy, Step Two…)
  • Separate into functional areas (Finance, HR, IT) where you will be given real life, SSO-specific problems to solve using design thinking
  • Led by expert facilitators, participants will be given 40 minutes to hack their challenge, developing their roadmaps to solve the problem
  • Participants will test their strategies with the wider group, taking onboard feedback, and tweaking their strategy accordingly

Tangible Takeaway: Take the skills you have learned through adopting this human-centric approach back to your SSO, and design your own design-thinking workshop. Let us know how you get on!

Hosted by


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Robert Phillips

Associate Vice President, Finance Continuous Improvement
Canadian Tire Corporation

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Pauli Bhathal

Organizational Change Management and Training
Canadian Tire Corporation

10:15 am - 10:45 am Networking Break

WORKSHOPS G-L Kick Off!

WORKSHOP G

10:45 am - 12:15 pm Shared Services 501: Next Generation Concepts to Boost the Value of your Shared Services Organization
Value creation falters when things are stagnate. So, it is essential to increase offerings in a manageable framework and rethink a traditional view of shared services.

In this workshop, participants will:
  • Create an outline for digital strategy
  • Map out sustainable governance structures for Intelligent Automation
  • Identify ways to continue to expand Centers of Excellence (CoEs)
  • Examine additional ways to expanded to regional or global delivery models
  • Evaluate ways to launch predictive and prescriptive analytics
  • Dissect ways to achieve business customization without losing efficiency
Tangible Takeaway: Head back to your office with a clear outline for digital, for AI, and for your SSO value expansion

Hosted by


WORKSHOP H

10:45 am - 12:15 pm How to Unleash Innovation through Startups
From the way in which startups think about problems to the way in which they tirelessly strive to improve their solutions, there are many aspects of the innovation lifecycle that progressive enterprises are learning to optimize by watching and collaborating with startups. New technology, ecosystems, user experience and data analytics represent just some of the domain areas if start up expertise that business leaders are infusing into their own operations. This workshop provides examples of areas and use cases where startups are helping to unleash innovation.

During this workshop attendees will learn how to:
  • Drive faster innovation adoption
  • Change behaviors
  • Reframe risk
  • Increase business value
  • Future proof the enterprise
Tangible Takeaway: Leave this session with solutions that accelerate both the adoption and successful outcomes associated with innovation.

Hosted by Digiworkz

WORKSHOP I

10:45 am - 12:15 pm Ramping up HR Services – Creating the Hybrid Human Function of the Future
We’ve heard so much about RPA, IA, and AI over the years, but despite all of the technological tools at your disposal, people remain the number one asset within an organization. People Services, HR GBS, and SSOs are now uniquely placed to offer enhanced value back to their organizations, whether it is through ownership of the entire end-to-end H2R process, revolutionizing onboarding, or providing highlevel analytics about hiring within their wider organization.

In this session, hear from a world class SSO leader about how they are:
  • Transforming Human Services
  • Creating self-service platforms which drive down cost and drive up customer engagement
  • Using a hybrid of human and virtual workforces to deliver service excellence
  • Harnessing data to provide insight back to their organization
Tangible Takeaway: Walk away with a clear vision for your People Services organization, and the knowledge to take your value up a notch!

WORKSHOP J

10:45 am - 12:15 pm Robotics Learning Lab – Embrace Finance Process Robotics
Hosted by


WORKSHOP K

10:45 am - 12:15 pm Unleash Your Human Potential: An IA Pipeline Your Organization Can Get Behind
Hosted by


WORKSHOP L

10:45 am - 12:15 pm Workforce of the Future: Breaking the Traditional Operating Model
We often hear about automation replacing jobs... but have we explored how remaining roles will be transformed and new roles will emerge? There is no question that digitization and automation are breaking the traditional Finance Operating Model and how services are delivered. But this is only one part of the story. The other part is how organizations must transform their strategy to hire, motivate, and retain the workforce of the future. We’ll discuss how Finance can build a flexible and adaptable Operating Model to deliver services in a digital and global world.

The session will include the following topics:
  • CFO pressures & how shared services / outsourcing / automation trends can help
  • How GBS leaders must react to changing workforce demographics and the trends in millennial (and Gen Z) work/life expectations
  • Skills, capabilities and other considerations for the workforce of the future, including WFH and remote and virtual workforces
  • How to build and maintain redefined service delivery model (sourcing, automation and retained workforce)

Hosted by


12:15 pm - 12:45 pm Lunch in the Expo hall

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Heather King

Managing Director
Shared Services and Outsourcing Network Americas

12:55 pm - 1:05 pm BradTalks: Opening Remarks from our Returning Chair

Brad DeMent - Chairman, Partner, ScottMadden
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Brad DeMent

Chairman, Partner
ScottMadden

1:05 pm - 1:35 pm From “Back Office” to “One Office: How Mars Global Services is Pole-Vaulting to Maturity

Angela Mangiapane - President, Mars Global Services,, Mars Inc
Hear from Angela Mangiapane, President of Mars Global Services (MGS), about they have overhauled and redefined an organization which for years was struggling to mature and to add tangible business value.

Understand how, over the past two years, Angela and her teams have re-energized the 2,400 employee business services organization, challenging the perception that a role in MGS equals being subservient to the wider organization, and how they have created a culture of continuous, grassroots improvements. Learn how, through their “we are all digital” campaign, they saved 300,000 hours in 2018 through automation, and how through a targeted hiring campaign they are creating a culture whereby business services is seen as a vital part of the wider organization and not a separate entity.

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Angela Mangiapane

President, Mars Global Services,
Mars Inc

1:35 pm - 2:05 pm It’s Not Just About IA: How to Focus on Improving Your Core Operations Before You Automate

Many are quick to jump to automation as the solution to everything before focusing on their core operations. However, before you can improve, it’s imperative to get the other stuff right, first. Examining everything from your structure and processes to your technologies and data will allow you to identify and cater improvement opportunities for your unique situation. Join this session to uncover the fundamentals for:

  • Pinpointing areas of improvement
  • Aligning staff
  • Establishing a governance structure
  • Optimizing processes
  • Leveraging current technology effectively
  • Developing employee skill sets
  • And more!

Hosted by


2:05 pm - 2:35 pm Unlimit Your Ability to Scale Automation at Enterprise Speed

Scaling robotics across an organization can be challenging. According to SSON Analytics, over 30% of the respondents to a recent IA survey indicate scaling automation is their highest priory for 2020. The top 3 inhibitors include talent, change management and competing infrastructure. During this session, discover how you can unlimit your ability to scale RPA across the enterprise to increase capacity, empower employees and drive improved customer experience.

Hosted By:


2:35 pm - 3:15 pm Networking Break and into tracks

Maturity Track Sessions Run

Click on one of the tracks below to view full session information

TRACK One: Planning & Launching

3:15 pm - 3:25 pm 5 NEW FRIENDS IN 10 MINUTES: Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK One: Planning & Launching

3:25 pm - 3:55 pm From Cost-Cutting Catalyst to Value-Adding GBS
Sandeep Kulkarni - Global Head of Shared Services, Jaguar Land Rover
In this session, hear from an executive at a multinational organization which initially started a GBS journey in order to minimize headcount and cut-costs, but which has accelerated its route to GBS, and is now impacting top and bottom line savings to its customers. Learn about the TOM decisions, the challenges faced along the way, and why C-Suite sponsorship is an essential part of its successful growth.

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Sandeep Kulkarni

Global Head of Shared Services
Jaguar Land Rover

TRACK One: Planning & Launching

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK One: Planning & Launching

4:00 pm - 4:30 pm LESSONS LEARNED INTERACTIVE PANEL: Combining 80+ Years of Expertise
Tammy Lindorf - Director Shared Services, Martin Marietta
In this panel session, hear from experienced SSO implementation gurus about the trials, tribulations and successes associated with SSO launches. They will identify:

  • The biggest challenges re SSC-set up
  • How to develop a roadmap for future-facing SSOs
  • Location strategy-tips, balancing cost with future growth
  • Frameworks to develop the support of your senior leadership team
Panelists:
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Tammy Lindorf

Director Shared Services
Martin Marietta

TRACK One: Planning & Launching

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!
You’ve opened your offices, you’ve stabilized the first wave of operations, but you also know that there is no BAU within Business Services! Continuous Improvement is the name of the game, as your operations evolve from transactional “Back Office” to taking on more work from your business (of course with less headcount!)

Join this session if your Organization is around the 3-5 year mark, and if you are on a quest to do more, to a higher standard, with less!

TRACK Two: Evolving

3:15 pm - 3:25 pm 5 NEW FRIENDS IN 10 MINUTES: Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK Two: Evolving

3:25 pm - 3:55 pm Create a Culture of CI Across Your Business – Enable Perception Shifts
Alan Roy - President, Service New Brunswick
Judy Ross - Vice President Shared Services, Service New Brunswick
With E2E process ownership, a predominately young and globally diverse workforce, and a plethora of disruptive tech tools at your disposal, SSOs are uniquely positioned to be innovation hubs. But how to move from a process-driven culture based largely on transactional tasks to one that actively fosters ideas and continuous improvement?

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Alan Roy

President
Service New Brunswick

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Judy Ross

Vice President Shared Services
Service New Brunswick

TRACK Two: Evolving

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK Two: Evolving

4:00 pm - 4:30 pm LESSONS LEARNED PANEL: Better Service & Increased Value – Deliver Improved Results to Your Business
You’ve gotten the first few years under your belt and are now in the thick of your next multi-year plan for SSO growth and development. In this session, hear from leaders with an impressive total number of years of experience in value-adding business services. This is your chance to pick their brains on a variety topic areas including:

  • Navigating internal politics, developing trust in operations, and creating opportunities for future growth
  • Creating a charge-back strategy for cost-of service. Should you be aiming to become a profit-center?
  • Moving from cost-saving prioritization to customer-centric

TRACK Two: Evolving

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!

TRACK Three: Maturing

3:15 pm - 3:25 pm 5 New Friends in 10 Minutes – Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK Three: Maturing

3:25 pm - 3:55 pm From SSO to Business-Wide Transformation – Process is (still) King
Jasmine Ahmed - Senior Vice President, Americas Finance Operations & SVP Global Business Transformation, Dentsu Aegis
In this session, hear from Jasmine Ahmed, about how, following on from successfully growing Dentsu Aegis’ SSO, she was mandated to drive enterprise-wide business transformation – redefining business operating models and driving a culture of operational excellence. In this session:

  • Driving value – change management to deliver higher employee engagement and improved client service
  • Process excellence – creating a step-by-step strategy to data collection and process mining
  • The role of automation in process excellence
  • Lessons learnt – hear what she would do differently, given the time again.
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Jasmine Ahmed

Senior Vice President, Americas Finance Operations & SVP Global Business Transformation
Dentsu Aegis

TRACK Three: Maturing

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK Three: Maturing

4:00 pm - 4:30 pm INTERACTIVE PANEL SESSION: Wider, Deeper Service- Evolve Beyond the Back-Office Box
Service organizations are widening their portfolios. According to SSON Analytics, 66% of US SSOs operate multifunctional centers

In this session:
  • What have innovative and advanced GBS centers already centralized?
  • How has this expansion up the value curve impacted hiring?
  • Teething issues– how to build business unit support and build confidence in advanced and new service lines.
  • Given or taken? Managing the relationship with your Business Partners

TRACK Three: Maturing

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!
RPA shmarPA. Not everyone wants automation all the time and this track is your automation-free zone. Shared Services content only!
[WARNING: YOU ARE APPROACHING AN RPA-FREE ZONE]


TRACK Four: SSO Essentials Track (in Pavilion)

3:15 pm - 3:25 pm 5 NEW FRIENDS IN 10 MINUTES – Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK Four: SSO Essentials Track (in Pavilion)

3:25 pm - 3:55 pm “I “C” You”...The Imperative of C-Suite Sponsorship
One of the main reasons business transformation programs fail is due to a lack of buy-in. And, as we get ever closer to our customers, the sponsorship from those at the top of the organizational tree is essential.

In this session, learn:
  • What’s the optimal reporting structure of GBS/SSOs? How to address a lack of corporate sponsorship at the top, and how to make your C-Suite take notice of GBS
  • Strategies for getting a seat at the strategic table
  • CGBSO - model of the future or just a wordy pipe dream?

TRACK Four: SSO Essentials Track (in Pavilion)

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK Four: SSO Essentials Track (in Pavilion)

4:00 pm - 4:30 pm INTERACTIVE PANEL SESSION: ERP Transformation - Get Prepped for Your Next Implementation Wave
Carrie Williams - AVP HR, Platinum Home Mortgage Corporation
Jennifer Berg - Director Global Finance Shared Services, Align Technology
ERP Transformations and transitions are nothing new, and yet still a tiny proportion of organizations can truthfully say they are running on a single operating system. Legacy systems, M&A activities, and divestments complicate the dream of “single ERP” and yet throughout this transformation, service levels must remain high. Discover how:

  • To manage change throughout your transformation
  • Systems fatigue can damage your team’s morale
  • To develop a strategy for M&A activity

Panelists:
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Carrie Williams

AVP HR
Platinum Home Mortgage Corporation

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Jennifer Berg

Director Global Finance Shared Services
Align Technology

TRACK Four: SSO Essentials Track (in Pavilion)

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!

TRACK Six: HR Vision Track

3:15 pm - 3:25 pm 5 NEW FRIENDS IN 10 MINUTES – Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK Six: HR Vision Track

3:25 pm - 3:55 pm From HR Operations to People-Focused Experience: Keeping the Lights on as the Train Picks up Speed
In this session, hear how Facebook have transformed its Global People Services organization for the 20s to support over 40,000 employees across their rapidly expanding company. As they continue to scale and grow, learn how they have successfully adopted change management best-practices and are investing in knowledge management, taking on all of the people-focused content across the Service Organization.

TRACK Six: HR Vision Track

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK Six: HR Vision Track

4:00 pm - 4:30 pm INTERACTIVE PANEL SESSION: Applying Agile HR to your HR Shared Services Model
Clare Dickenson - AVP HR Shared Services, Global Talent, Sun Life Financial
In this panel you will hear from a group of HR Shared Services leaders on how they transformed there shared services organization into agile organizations. Practitioners on this panel will have implemented agile & agile lite to propel the organization forward creating fast moving higher performing teams.

In this session, you will learn:
  • How companies benefited from using agile & agile lite
  • About value adding tools & strategies
  • How organizations managed the changed behind the reorganization

Panelists:
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Clare Dickenson

AVP HR Shared Services, Global Talent
Sun Life Financial

TRACK Six: HR Vision Track

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!

TRACK Seven: Digital Disruptors

3:15 pm - 3:25 pm 5 NEW FRIENDS IN 10 MINUTES – Introducing SSOW’s Speed Networking!
Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

TRACK Seven: Digital Disruptors

3:25 pm - 3:55 pm AI in Business Services 101
Dave Brajkovich - Chief Technology Officer, Polaris Transport
In this session, hear from Business Services Leaders about how they are implementing AI within their organizations, the savings generated so far, and whether they believe AI is an integral part of the SSO of the future.

Discussion points:
  • What is AI, anyway? Differentiating between IA and AI
  • Do you need to have started down the “RPA path” to invest in AI tech?
  • The role of Machine Learning & Big Data – predicting the future
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Dave Brajkovich

Chief Technology Officer
Polaris Transport

TRACK Seven: Digital Disruptors

3:55 pm - 4:00 pm 5 Minute Changeover

TRACK Seven: Digital Disruptors

4:00 pm - 4:30 pm Reconfigured Value: Machine Learning for Your SSO
ML has the ability to help companies become more agile, competitive, and significantly more efficient. In SSOs, this technology offers new opportunities to process simple issues quickly and accurately, further streamlining operations.

In this session, hear from a VP from a multinational SSO about how they are developing their ML capabilities. Learn:

  • The value associated with ML
  • How your algorithms can successfully analyze internal and external information in order to draw Enterprise-wide insights

TRACK Seven: Digital Disruptors

4:30 pm - 5:00 pm #SSOWhitespace
Take a deep breath. We know you’ve taken in a lot of info. Here is a little time to talk to your fellow SSOW-ers, reflect, ideate and debate about what you’ve heard. Your most important takeaways may come from these free-flow sessions!

TRACK Eight: StartUp Zone (in Pavilion)

2:05 pm - 2:35 pm Leveraging Exponential Technology Disruption to Redefine Work Processes
The key to unlocking the next stage of value-add lay in the “exponential” technologies that are disrupting entire industries. During this panel, attendees will discuss the creation of internal innovation labs to scope projects that have the potential for 10X as opposed to 20-30% improvements. These projects are characterized by high risk and high return and involve startups as a key enabler to success. Attendees will learn how leading SSOs have partnered with incubators, accelerators, curated marketplaces and other innovative sources to guide the development of next generation business services

Sponsored by:


TRACK Eight: StartUp Zone (in Pavilion)

1:15 pm - 1:45 pm We’re In This Together: Unlocking the Secrets of Startup / Enterprise Collaboration
Fast and furious startup products and services can cause concern for enterprises. After all, any shakeup to deeply rooted, low risk and slow moving legacy business models will cause FUD. However, today’s business services climate demands innovative technology that will allow SSOs to leap-frog the status-quo and ratchet up the benefits of shared services. Fortunately, there is a parallel push from startups who not only bring the technology, but also the risk-taking character and agile infrastructure and teams to support exponential value creation. This is why enterprise/startup collaboration is such a necessity. During this panel, attendees will learn how legacy businesses can take on the best of startup culture, obtain leading practices for a win-win partnership, learn how to overcome teething hurdles and lay the foundation for sustainable innovation.
SSON’s startup competition puts six startups in front of The Startup Advisory Board for a 2 minute pitch. The Advisory Board will ask hard questions and provide actionable feedback for founders to improve their products and ideas.
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Tony Saldanha

President Transformant & Former VP GBS
P&G

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Vesanthi Chalasani

Director, Next Generation Shared Services
P&G

TRACK Eight: StartUp Zone (in Pavilion)

2:15 pm - 2:45 pm Startup Demo Drive

TRACK Eight: StartUp Zone (in Pavilion)

2:45 pm - 3:10 pm The Startup Zone Open Mic Q&A
Are you a co-founder looking for enterprise feedback to help your startup make progress? Are you an enterprise with a question about up-and-coming technologies to enhance a specific process? During this session, 5 participants will have 60 seconds each to ask 1 question. Following the open mic session, a facilitated group discussion will provide advice to steer you in the right direction.
 

TRACK Nine: Women in Business Services

3:15 pm - 5:00 pm WOMEN IN BUSINESS SERVICES MASTERCLASS
Deanna Adler - VP, Global Business Services, Kellogg Company
Clemmie Malley - Enterprise Automation CoE Lead, NextEra Energy
Given that as much as 70% of the workforce in some SSOs are female, there’s no question that shared services on the whole do well when it comes to the number of women employed. However, when analyzing the number of women in senior leadership positions, these figures drop dramatically. While a diverse leadership team makes business sense (with statistics from McKinsey showing that senior management teams enjoy a 3.5% increase in EBITDA for every 10% increase in female leadership) creating and maintaining this diversity is not easy. Intracompany mentorship and women’s groups have come some way in terms of helping to develop future leaders but crosscompany collaboration is key to finding unique solutions to both individual and industry challenges.

This masterclass is unique in that it is not just a learning opportunity, but a forum to create an informal network with your peers and understand how other companies are practically going about diversifying their workforce.

Areas covered:

  • PANEL DISCUSSION: Best practice approaches to recruitment and retention
  • Creating a recruitment strategy for your team that encourages diversity and embraces tech skills
  • Creating a strategy for D&I within your organization
  • How can work/life balance be achieved?
  • Influencing shared service organizational strategy: impact on the bottom line
  • Practical case studies
  • Creating women leaders: practical approaches to upskilling and developing those with leadership capacity
  • The role of digital: increasing the number of women with tech skills
  • Creating an effective mentorship and development
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Deanna Adler

VP, Global Business Services
Kellogg Company

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Clemmie Malley

Enterprise Automation CoE Lead
NextEra Energy

TRACK SESSION OVERVIEW

3:15 pm - 3:25 pm Chairs’ Introduction and Quick-Fire Networking Session

5 NEW FRIENDS IN 10 MINUTES – Introducing SSOW’s Speed Networking

Time to mix it up! You may have come with a colleague, a friend, or even a contact you made at SSOW last year, but now it’s time to meet someone new!

3:25 pm - 3:55 pm Session One

3:55 pm - 4:00 pm 5 Minute Changeover

4:00 pm - 4:30 pm Session Two

4:30 pm - 4:45 pm INTRODUCING….SSOWHITE SPACE! You asked, we listened!

In the past few years, it’s fair to say we’ve been guilty of jam-packing our agendas so full of content that we’ve hardly left you the space to breathe, let alone to think about the incredible topics you’ve just listened to! Studies show that, in order to learn most effectively, you need to have time to take in what you’ve learned, and in order for you to gain maximum value from our event, you need to be able to think creatively and plan your next steps.

So in this facilitated but open session, new to #SSOW2020, this is your chance to ideate, network with your peers, ask the speakers further questions, or, if you want, sit and jot down some notes when inspiration strikes. This time is yours; you choose how you’d like to spend it.

4:45 pm - 5:15 pm Automating Highly Complex Processes with Unstructured Data: Selecting an Integrated Automation Platform (IAP) vs Traditional RPA

Emma Forster - Managing Director, Spark44
Helen Webb - General Manager, Spark44
Spark44 partnered with AntWorks to automate a complex configurator validation process for Jaguar Land Rover, which was not automatable by traditional RPA due to the highly unstructured nature of the data and business rules involved, in addition to the number of process steps required to complete a task across all the markets. The processes involve validating annual updates to JLR configurator e.g. product features, pricing etc. across multiple markets in staging before they are taken live. AntWorks designed an automated process that uses multiple Bots, to allow parallel processing to replace the recursive manual process of testing updates, along with market specific business rules to ensure changes are reflected accurately. The process challenges pre-automation included:

  • Time critical projects met with time-consuming processes
  • Lack of attention to detail and accuracy of data
  • High volume of features/markets meant repetitive processes with redundant process steps
  • Costly process: 30,000+ man hours and headcount of 22
  • Team attrition adversely affects the ability to meet deadlines
The project goals to improve efficiency upwards of 75%, 100% adherence to timelines, estimated 10% error reduction and lower reliance on tribal knowledge of personnel are now well underway.

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Emma Forster

Managing Director
Spark44

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Helen Webb

General Manager
Spark44

In this session, hear from C-Suite leaders who have Business Services under their remit, and some who have come up through the ranks of SSOs, about their view on how SSO and GBS organizations are consistently adding value to their organizations.

Learn:
  • What do C-Suite leaders need for successful partnership with SSOs?
  • Route to C-Suite? Can Business Services equip you for C-Suite leadership?
  • How do YOU need to adapt in order to actually gain a seat at the strategy table and be taken seriously?

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Julie Harbert

CAO and Group Head, Corporate Business Services
Entergy

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Candace Palmarozzi

VP Corporate Controller & CAO
Borden

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Jacob Sapp

EVP & Chief Administrative Officer
ASRC Federal

6:00 pm - 6:45 pm SSOW2020 Kick-off Drinks

7:45 pm - 9:30 pm Awards Gala