Main Conference Day Two, Tuesday, September 1st 2020

11:00 am - 11:15 am SSON/CHAIRMAN'S OPENING REMARKS

11:30 am - 12:00 pm RE-INVENTING BPO IN THE "NEW DIGITAL NORMAL"

Outsourcing is not the same as it was pre-COVID-19, but like any industry, it is adapting and learning its place in the new business services universe. In this session, hear from several SSO and GBS leaders about how they are successfully nurturing the relationship with their partner organizations, managed these through the COVID crisis, and hear from Outsourcing leaders about how they are harnessing digitalization to transform their value proposition.


Moderator: Kapil Jain, Senior Vice President, Global Head of Sales & Enterprise Capability, Infosys BPM 



12:15 pm - 12:45 pm KEYNOTE: THE FUTURE IS FASTER THAN YOU THINK: HOW CONVERGING TECHNOLOGIES ARE TRANSFORMING BUSINESS, INDUSTRIES AND OUR LIVES

Peter H. Diamandis - MD Founder, Executive Chairman, Executive Founder and Director, XPRIZE Foundation, Singularity University

During this gripping and insightful keynote, Diamandis outlines a road map to our near future, describing how wave after wave of exponentially accelerating technologies will impact both our daily lives and every company. What happens as AI, robotics, and virtual reality crash into 3D printing, blockchain, and global gigabit networks? How will these convergences transform today’s biggest industries? How will this change the way we raise our kids, govern our nations, and care for our planet? Diamandis will also explain why the rate of technological acceleration is, itself, accelerating. He will examine a number of Meta-trends, including:

Everyone, everywhere is connected at gigabit speeds

Everything, everywhere is connected (IoT/IoE)

You can know anything, anytime, anywhere

Increasing Human Intelligence (AI Support + BCI)

Capital Abundance: Access to capital everywhere

Peter H. Diamandis, Futurist, Founder of the X-Prize Foundation

img

Peter H. Diamandis

MD Founder, Executive Chairman, Executive Founder and Director
XPRIZE Foundation, Singularity University

1:00 pm - 2:00 pm DEMO DRIVE IN THE VIRTUAL EXHIBITION HALL

Head to our virtual Expo Hall and visit a variety of service providers live and demo their products -practically in person! Visit 5 booths and be entered to win a variety of can't-miss prizes!

2:15 pm - 2:45 pm ACCELERATING FUTURE OF WORK CONCEPTS

Only a few months ago, the idea of the Future of Work was different from what we are talking about today. The global disruption to all facets of business and business services has upended how, where and when we conduct business, and it is no exaggeration to say that the history books will likely delineate between "Pre- and Post-COVID" when referring to how basic operations changed.

In this fireside chat, hear from a senior F500 executive on how the Future of Work will be redefined including:

  • Adopting a strategy of continued resilience to be proactive, rather than depending on a reactive business continuity plan
  • Re-imagining what a shared services organization looks like and where - and if - it needs to be located
  • Increasing scope of work even with a remote workforce


Our impressive executive panel gets right down to business, laying out how shared services services success during COVID-19 has given SSOs even more of a credibility boost, confirming its places as a backbone of any corporation. 

img

Wayne Rappaport

CFO
New York Liberty

img

Ben Klingbeil

Director of Shared Services
Conn's Home Plus

img

Mike Bender

Director of Shared Services
Cubic Corporation

img

Jana Vondran

SVP, Global Business Services
Ingram Micro

3:45 pm - 4:00 pm CHAIRMAN’S CLOSING REMARKS

img

AJ Wijesinghe

Vice President of Shared Services
Univar

img

Barry Lintereur

General Manager, 3M Global Service Center, Costa Rica
3M

img

Alexis Callender

Sr. Director, HR Operations
Ascension

img

Tracey Thomas Koch

Sr. Director, Shared Services
Tribune Publishing

4:30 pm - 5:00 pm VIRTUAL HAPPY HOUR