Workshop Day Block A: Thursday, August 27, 2020

11:00 am - 12:00 pm WORKSHOP A - SHARED SERVICES PLAYBOOK 101: THE ESSENTIALS FOR DESIGNING, BUILDING AND IMPLEMENTING A SHARED SERVICES ORGANIZATION


Critical to the success of a new shared service operation is a clear strategy, a detailed

business case, a phased approach, and a focus on change management.

This workshop will dive into the must haves for shared service success and explore the

most common implementation pitfalls to keep you ahead of the curve.

Courtney Jackson, Partner, ScottMadden, Inc.

Jerred Crosby, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.



12:15 pm - 1:15 pm WORKSHOP B - FINANCE ROBOTICS: HOW TO START AND SCALE YOUR JOURNEY

Not sure of applications of RPA in the Finance domain? Unsure how to make RPA successful? Looking to avoid the common hurdles? Datamatics and customer Ryder Systems Inc., take you through an in-depth session on how to successfully implement and scale finance robotics.


During this workshop attendees will learn how to:

  • Discover the right candidates for automation in the finance domain
  • Explore typical use cases emerging in F&A and CFO departments
  • Review the selection and prioritization process for automation
  • Witness a live creation of a sample bot





1:30 pm - 2:30 pm WORKSHOP C - CREATE YOUR NEXT GEN FUTURE FINANCE FUNCTION FOR 2025

Sometimes it is necessary to reinvent the wheel. Outdated legacy systems, manual, messy processes and workflows, and teams who need to be reskilled to embrace digitization are all common aspects of the pre-transformation journey within finance SSOs and GBS organizations. And yet, in 2020, the Finance SSO leader has a vast array of tools in his or her kit to proactively address functional and business-wide transformation. In this session, strategize how your finance function is required to transform, and walk away with a clear plan for the future. 



2:45 pm - 3:45 pm WORKSHOP D - UNLEASH YOUR HUMAN POTENTIAL: CONSTRUCTING AN IA PIPELINE YOUR ORGANIZATION CAN GET BEHIND

When it comes to an organization’s automation pipeline, there are two stages we most frequently come across. The 1st stage is the very beginning where organizations just aren’t sure where to start and what constitutes a good process to automate. The 2nd stage are the organizations who have started automating, have a few automations in production, but don’t know where to find more quality candidates. While organizations are looking at the hard savings like ROI and hours returned to the business, as well they should, we highlight several other soft savings that benefit organizations immensely. This is what Agilify calls TAPY (Total Automation Program Yield).



4:00 pm - 5:00 pm WORKSHOP E - RAMPING UP HR SERVICES – CREATING THE HUMAN HYBRID MODEL OF THE FUTURE

We’ve heard so much about RPA, IA, and AI over the years, but despite all of the technological tools at your disposal, people remain the number one asset within an organization. People Services, HR GBS, and SSOs are now uniquely placed to offer enhanced value back to their organizations, whether it is through ownership of the entire end-to-end H2R process, revolutionizing onboarding, or providing highlevel analytics about hiring within their wide organization.



Meet two executives from the world's most admired SSOs and find out how they maximize the benefits of KPIs and metrics. During this panel discussion, attendees will:


  • Obtain practitioner insights from SSON Analytics Top 20 data set
  • Hear about top challenge areas in terms of metrics/KPIs and learning how to overcome them
  • Find out how to normalize the data collection as you mature
  • Utilize roadmap forecasting to establish a baseline for simulating future data for comparison


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Barbara Dondarski

VP, Service Excellence
Johnson & Johnson

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Ted Banker

GBS Director - North America
Kimberly-Clark

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Naomi Secor

Global Managing Director
SSON