Critical to the success of a new shared service operation is a clear strategy, a detailed business case, a phased approach, and a focus on change management.
This workshop will dive into the must haves for shared service success and explore the most common implementation pitfalls to keep you ahead of the curve.
Courtney Jackson, Partner, ScottMadden, Inc.
Jerred Crosby, Partner, ScottMadden, Inc.
Trish Ferris, Partner, ScottMadden, Inc.
Not sure of applications of RPA in the Finance domain? Unsure how to make RPA successful? What are the hurdles you may face?
During this workshop attendees will learn how to:
Sometimes it is necessary to reinvent the wheel. Outdated legacy systems, manual, messy processes and workflows, and teams who need to be reskilled to embrace digitization are all common aspects of the pre-transformation journey within finance SSOs and GBS organizations.
And yet, in 2020, the Finance SSO leader has a vast array of tools in his or her kit to proactively address functional and business-wide transformation. In this session, strategize how your finance function is required to transform, and walk away with a clear plan for the future.
When it comes to an organization’s automation pipeline, there are two stages we most frequently come across. The 1st stage is the very beginning where organizations just aren’t sure where to start and what constitutes a good process to automate. The 2nd stage are the organizations who have started automating, have a few automations in production, but don’t know where to find more quality candidates. While organizations are looking at the hard savings like ROI and hours returned to the business, as well they should, we highlight several other soft savings that benefit organizations immensely. This is what Agilify calls TAPY (Total Automation Program Yield).
Meet two executives from SSON Analytics' Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.
During this panel discussion, attendees will:
Barbara Hodge, Global Editor & Principal Analyst, SSON Analytics
Ted Banker, Director, North American Global Business Services, KCC
Barbara Dondarski, VP, Service Excellence, Johnson & Johnson