Workshop Day Block A: Thursday, August 27, 2020

11:00 am - 12:00 pm WORKSHOP A - SHARED SERVICES PLAYBOOK 101: THE ESSENTIALS FOR DESIGNING, BUILDING AND IMPLEMENTING A SHARED SERVICES ORGANIZATION


Critical to the success of a new shared service operation is a clear strategy, a detailed business case, a phased approach, and a focus on change management.


This workshop will dive into the must haves for shared service success and explore the most common implementation pitfalls to keep you ahead of the curve.


Facilitators:

Courtney Jackson, Partner, ScottMadden, Inc.

Jerred Crosby, Partner, ScottMadden, Inc.

Trish Ferris, Partner, ScottMadden, Inc.



12:15 pm - 1:15 pm WORKSHOP B - FINANCE ROBOTICS: HOW TO START AND SCALE YOUR JOURNEY

Not sure of applications of RPA in the Finance domain? Unsure how to make RPA successful? What are the hurdles you may face?


During this workshop attendees will learn how to:


  • Discover the right candidates for automation in the finance domain
  • Explore typical use cases emerging in F&A and CFO departments
  • Review the selection and prioritization process for automation
  • Witness a live creation of a sample bot


1:30 pm - 2:30 pm WORKSHOP C - CREATE YOUR FUTURE FINANCE FUNCTION AND SPEED UP BUSINESS PERFORMANCE

Sometimes it is necessary to reinvent the wheel. Outdated legacy systems, manual, messy processes and workflows, and teams who need to be reskilled to embrace digitization are all common aspects of the pre-transformation journey within finance SSOs and GBS organizations.


And yet, in 2020, the Finance SSO leader has a vast array of tools in his or her kit to proactively address functional and business-wide transformation. In this session, strategize how your finance function is required to transform, and walk away with a clear plan for the future. 



2:45 pm - 3:45 pm WORKSHOP D - UNLEASHING YOUR HUMAN POTENTIAL: CONSTRUCTING AN IA PIPELINE YOUR ORGANIZATION CAN GET BEHIND

When it comes to an organization’s automation pipeline, there are two stages we most frequently come across. The 1st stage is the very beginning where organizations just aren’t sure where to start and what constitutes a good process to automate. The 2nd stage are the organizations who have started automating, have a few automations in production, but don’t know where to find more quality candidates. While organizations are looking at the hard savings like ROI and hours returned to the business, as well they should, we highlight several other soft savings that benefit organizations immensely. This is what Agilify calls TAPY (Total Automation Program Yield).



Meet two executives from SSON Analytics' Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.

During this panel discussion, attendees will:

  • Gain insight into some of SSON Analytics' top benchmark metrics
  • Hear how top companies are prioritizing metrics for long-term value
  • Learn how metrics drive continuous improvement

Barbara Hodge, Global Editor & Principal Analyst, SSON Analytics

Ted Banker, Director, North American Global Business Services, KCC

Barbara Dondarski, VP, Service Excellence, Johnson & Johnson



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Barbara Dondarski

VP, Service Excellence
Johnson & Johnson

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Ted Banker

GBS Director - North America
Kimberly-Clark

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Barbara Hodge

Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)