Workshop Day Block B: Friday, August 28, 2020


11:00 am - 12:00 pm WORKSHOP E - SHARED SERVICES 501: NEXT GENERATION CONCEPTS TO BOOST THE VALUE OF YOUR SHARED SERVICES ORGANIZATION

Value creation falters when things are stagnate. So, it is essential to increase offerings in a manageable framework and rethink a traditional view of shared services.


Trey Robinson, Partner, ScottMadden, Inc.

Kimberly Davenport, Partner, ScottMadden, Inc



2:45 pm - 3:45 pm WORKSHOP I - REWIRING THE FINANCE OPERATING MODEL: WORK, WORKFORCES AND WORKPLACES

We often hear about automation replacing jobs... but have we explored how remaining roles will be transformed and new roles will emerge? There is no question that digitization and automation are breaking the traditional Finance Operating Model and how services are delivered. But this is only one part of the story. The other part is how organizations must transform their strategy to hire, motivate, and retain the workforce of the future. We’ll discuss how Finance can build a flexible and adaptable Operating Model to deliver services in a digital and global world. 


  • CFO pressures and how shared services, outsourcing and automation can help
  • How GBS leaders must react to changing workforce demographics and the trends in millennial (and gen Z) work/life expectations
  • Skills, capabilities and other considerations for the workforce of the future, including WFH and remote and virtual workforces
  • How to build and maintain redefined service delivery model (sourcing, automation and retained workforce)