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March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

SSOW’S Road Trip: Monday, March 23rd 2020

It wouldn’t be SSOW without our leading SITE TOURS; after all, this is where the magic happens! Join our SSOW 2020 ROADTRIP to see firsthand what innovative and winning Shared and Business Services organizations are doing to drive their operations; whether it's prioritizing the health and well-being of their employees, implementing centers of excellence, or becoming the transformation engine for the wider business.



AdventHealth is one of the largest faith-based, non-profit healthcare systems in the nation. Comprised of 48 hospital campuses across 9 states,
AdventHealth leads whole person care with a mission to extend the healing ministry of Christ to every patient through the service of its 80,000
team members.
A critical component of fulfilling its mission is the multi-functional shared services center consisting of HR and Finance. The center was established in
2014, with a phased approach of transitioning to a shared services model. Located on AdventHealth’s beautiful corporate campus in Altamonte Springs,
Florida, just north of Orlando, more than 600 shared services team members provide daily support to the company’s employees.

HR Shared Services

• HR Contact Center
• HR Administration
• Employee Relations
• Talent Acquisition

This is an exciting opportunity to see, firsthand, the transformational shared services journey of one of the country’s largest and fastest growing healthcare
organizations. As part of the tour, participants will have an opportunity to learn about the following functions in either the HR or Finance track:
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Tom Nesteruk

VP Shared Services
AdventHealth

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Brandon Gradeless

Senior Continuous Improvement Analyst
Advent Health

Morning Site Tour

8:30 am - 2:00 pm Advent Health Finance Shared Services Site Tour
Jim Glass - VP of Finance and Supply Chain, Advent Health
AdventHealth is one of the largest faith-based, non-profit healthcare systems in the nation. Comprised of 48 hospital campuses across 9 states,
AdventHealth leads whole person care with a mission to extend the healing ministry of Christ to every patient through the service of its 80,000
team members.
A critical component of fulfilling its mission is the multi-functional shared services center consisting of HR and Finance. The center was established in
2014, with a phased approach of transitioning to a shared services model. Located on AdventHealth’s beautiful corporate campus in Altamonte Springs,
Florida, just north of Orlando, more than 600 shared services team members provide daily support to the company’s employees.

• Finance Contact Center
• Supply Chain
• Accounts Payable
• Payroll
This is an exciting opportunity to see, firsthand, the transformational shared services journey of one of the country’s largest and fastest growing healthcare
organizations. As part of the tour, participants will have an opportunity to learn about the following functions in either the HR or Finance track:
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Jim Glass

VP of Finance and Supply Chain
Advent Health

Cox Automotive is uniquely positioned to transform the way the
world buys, sells, owns and uses cars. With over 34,000 teammates
representing 20+ brands globally, we are connecting what’s needed
with what’s next to empower our clients to thrive in a rapidly changing
automotive marketplace. Our brands include familiar names and
industry leaders such as Autotrader, Kelley Blue Book, Manheim,
Dealer.com and Dealertrack.
Employee Services grew organically and continues to evolve as Cox
Automotive moves from a company of brands to a branded company
of cohesive solutions. Employee Services collaborates closely with
Centers of Excellence and HR Business Partners to design, deliver,
measure and refine the full spectrum of people programs and services
in an effort to make HR a strategic partner to the business.This tour
will include an understanding how Employee Services serves the
workforce across the lifecycle of career and life events, focuses on
educating employees to help themselves through direct access, and
supports those who need additional help during certain events and
transitions. You’ll also see one way to manage services and delivery,
including operational dashboards, process documentation and
management, content and training for shared services and more.
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Kym Burke

Senior Director, Employee Service Center
Cox Automotive

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Jason Boddie

Sr. Manager HR Shared Services
Cox Automotive

Afternoon Site Tour

12:30 pm - 5:00 pm HR Shared Services Site Tour
Karla Younger - VP HR Services & Employee Relations, Coca-Cola Refreshments
In 2009, Coca-Cola Enterprises opened a North American HR Shared
Services Center in Brandon, Florida. The center has evolved over
the past 6 years with technology and process improvements, amidst
company integration work as the North American operations were
acquired by The Coca-Cola Company in 2010. The center currently
has 250 employees and expects to continue along a technology and
process optimization journey. This site tour will take you through this
widely benchmarked center presenting these areas of focus, including:
• Customer Service
• HR Operations
• Payroll Operations
• HR Services Support
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Karla Younger

VP HR Services & Employee Relations
Coca-Cola Refreshments

Baker McKenzie’s Tampa Center is a business services support office
for Baker McKenzie, the world’s strongest law firm brand, with over 77
offices operating in 46 countries. The Center opened its state-of-theart
office in September of 2019 to support the Firm’s global offices
and clients and is in the middle of an ambitious and exciting hiring
trajectory.
In order to help employees feel and do their best, the Tampa Center has
a mix of work zones - traditional and alternative - to match up the mood
and workload of the day. Alternative work zones are designed to convey
a sense of working from the comforts of a home office or living room,
a contemporary coffee shop or a high-tech destination hub. Each area
has functional and forward-thinking furniture: covered privacy pods,
comfortable all-day booth seating, sealed calling/skype booths, soundproofed
focus rooms and an outdoor pergola.
This is an exciting and eye opening opportunity to see, first hand, the
innovative shared services of one of the world’s top law firms, and
to hear about the innovative ways this all-female leadership team is
accelerating the ramp up to meet the demands of its global clients . As
part of the tour, participants will have the opportunity to learn about
our multitude of shared services in the following areas:
• HR
• Finance
• Legal Support Services
• Knowledge Services
• Business Development,
Marketing & Communications
• Information Technology
• Administration, Operations & Risk
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Jamie Lawless

Executive Director
Baker McKenzie

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Nikki Rodgers

Director of Finance, Global Services Tampa Center
Baker McKenzie

Renee Agler

Director of HR, Tampa Center
Baker McKenzie

Afternoon Site Tour

12:30 pm - 5:00 pm AMGEN FLORIDA SITE TOUR
Lisa Etherington - Business Resource Coordinator, Amgen
The Capability Center in Tampa, Florida delivers efficient and innovative
global business solutions enabling Amgen to better reach and serve
patients. The site focuses on service delivery, reducing functional
silos, and creating a culture focused on performance and continuous
improvement resulting in improved collaboration which innovates and
streamlines processes for the entire enterprise in a more competitive
way. In addition, the Capability Center provides a more favorable
geography to service our global enterprise.

Key Site Functions:
• Contract-to-Pay
• Corporate Functions and
Enterprise Platforms
• Digital Workplace Experience
• Employee Services
• Enterprise Engineering and Analytics
• Enterprise Service Management
• External Workforce Center
• Finance and Accounting
• Financial Planning and Analysis
• Infrastructure
• Global Information Protection
• Global Strategic Sourcing
• Program & Project Delivery

Lisa Etherington

Business Resource Coordinator
Amgen