Media Center

A Glimpse into SSOW Orlando!

SSOW Orlando is BACK!Access the event guide for a glimpse into what you can expect at SSOW (in person) this September 20-23!Speakers Include:Mattijs Backx, SVP & Head of GBS, PepsiCoBreanna Chan, VP, Global Supplier Services, JP Morgan Chase< ...

Brochure

Shared Services & Outsourcing Week 2020 Past Attendee List

Interested in who attends SSOW? Access the Past Attendee Snapshot for insight into the companies and job titles. Prefer a copy via email? Let us know!

Not ready to commit? Join the SSOW Orlando Waitlist!

We all want to get out of the house, but we know the thought of that is a little scary. While you decide if you are ready to return to in-person events, join the waitlist to lock in early bird pricing.

SSOW Digi Keynote Panel: View from the Executive Board

KEYNOTE PANEL: VIEW FROM THE EXECUTIVE BOARD: MAINTAIN CULTURE WHILE NAVIGATING NEW WORKPLACE REALITIES IN CONTINUED UNCERTAIN TIMESShared services have proven resilient in these uncertain times. However, as many industries still have not rebounded, to stay solvent, companies are looking to reinvent their operating models, optimizing processes together for maximum...

SSON Impact Awards: Business Resilience Impact Award Application

About This Award: Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for...

Whitepapers, Articles & Research

Leading Order-to-Cash Amid COVID-19

While the fears of economic uncertainty and global recession are grappling every business amid the COVID-19 pandemic, focus on cash flow – managing risk, maximizing liquidity from receivables and optimizing working capital – has become paramount for every business – big or small. Access this report to learn how the...

Fast Track Your Attendance to SSOW 2021

SSOW 2020: Past Attendee List

Review this list of professionals and companies that attended SSOW 2019! Get a better idea of the exciting connections you will make at the upcoming 24th Annual Shared Services & Outsourcing Week North America. To request a copy, email Geena.Monaco@iqpc.com

Convince Your Boss to Attend Letter

Worrying about how to ask your boss if you can come to Shared Services and Outsourcing Week 2020? Don't worry--we've got you! Use this template to show your managers the value and knowledge you'll gain from attending the conference. At SSOW we pride ourselves in helping our delegates prove their...

Trends Within Shared Services

Rethinking The Workforce

How can you build resilient and sustainable service delivery that will be effective and flexible to meet the unknown challenges of the new reality? Access Talent Alpha's Free Playbook - their first comprehensive Playbook about Rethinking the Workforce. Working with their strategic partners: Automation Anywhere, ING and Venture L by...

How Agile HR is Supporting Innovations Around the Future of Work

Clare Dickinson AVP & Head of People Services at Sun Life, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Dickinson outline how to implement new process and technology into your company today. As the AVP & Head of...

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise,...

10 Ways Change Management is Supporting the Automation Agenda

Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their...

North America Shared Services 2020 Benchmarking Report

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a...

Shared Services Powering Data, GBS and Digitization For Global Enterprise Success

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:Productivity increaseImplementing intelligent automation solutionsScope of expansion for their SSCsWhat they're looking for from outsourcing providersHow data-ready their organization...

RPA Solutions For Start Ups with Roots Automation

The world of RPA, OCM, and solutions are tricky to navigate for large enterprises, and even more so for startups. Roots Automation has partnered with Shared Services and Outsourcing Week to shed some light on what startups can do to integrate RPA solutions into their business model without large scale...

Keynote Interview: Peter Diamandis

Keynote speaker Peter Diamandis, Founder and Executive Chairman of the XPRIZE Foundation, talks to Shared Services and Outsourcing Week about what he thinks big business is missing when they make strategic decisions, how AI is helping to startups to disrupt large scale enterprise, and what he thinks will transform business services...

5 Reasons GBS Adds Value to the Digital Enterprise

The attractiveness of shared service centers today, in part comes from their ability to problem spot and pivot quickly. Never before has that been more apparent or important with the increased digitization of the workplace. GBS has access to the data, leaders, and resources that are able to support shared...

Fixing the Lines for Shared Services Transformation

Read our case study from Infosys BPM and how they helped their clients move up the SSC maturity curve with the help of process standardization, consolidation, and automation. Find out the inefficiencies they helped eliminate and how Infosys helped their client save $40 million over the span of five years....

A Significant Difference with Shared Services

Grab the case study from Infosys BPM to learn how they helped their client, a conglomerate valued at over $2 billion, transform their digital transformation strategy, and upgrade their business using a shared services model. Find out more about infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Myth vs. Reality of the Coronavirus: A Statistical Thinking Perspective

With Coronavirus spreading at a such rapid rate, measures such as social distancing and lifestyle changes are necessary -- but do they warrant hysteria? SSON released their article that breaks down the myths and realities of COVID-19. In the article you'll find: The real meaning of the word "rate"A break...

COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?

At the front line, Shared Services leaders have a first hand look of the virus’s impact on modern business operations. How has the current global shutdown affected a business model that has been a champion of globalization? Read our report to find out: How to  gauge the impact of the...

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