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Access Your Shared Services & Outsourcing Week 2020 Event Guide

It's time for business services to shine!You prove your value, every day, and we celebrate your success, every year. This year is no different.Shared Services & Outsourcing Week 2020 is back and better than ever. With a program that is bound to make you say SSO-WOW, this is your ...

Fast Track Your Attendance to SSOW 2020

SSOW 2020: Current Attendee List

Review the Shared Services and Outsourcing Week 2020 Attendee Snapshot for a sneak peak at the of the networking opportunities you'll get to experience in Orlando come March! From finance, to process excellence, and IT SSOW has something to offer for all professionals.

Shared Services & Outsourcing Week Report 2020 - Part 1

The Shared Services & Outsourcing Week Report has arrived! Take a stroll down memory lane with Part 1 of the report that focuses on the top 20 highlights from SSOW 2019. With exclusive interviews, speaker videos and more, this report is full of the top content that we took away...

Shared Services & Outsourcing Week 2020 Report - Part 2

Part 2 of the Shared Services & Outsourcing Week Report is here and it is filled with information on what you can look forward to in 2020! Part 2 of the report highlights everything this is taking place at SSOW 2020 and give you a look at brand new event...

Impact Awards Application Kit

You've done a lot of hard work this year--we know. That's why this year we want to celebrate you and your team at the SSOW 2020 Impact Awards Gala! The Shared Services & Outsourcing week are a globally recognized awards gala for shared services and outsourcing teams. Nominate your team...

Convince Your Boss to Attend Letter

Worrying about how to ask your boss if you can come to Shared Services and Outsourcing Week 2020? Don't worry--we've got you! Use this template to show your managers the value and knowledge you'll gain from attending the conference. At SSOW we pride ourselves in helping our delegates prove their...

CFO Boardroom Agenda

Strategic financial decision makers will be coming together to discuss the future of the finance function and the financial transformation that will be taking place in the coming year. The invite-only sessions will be structured with in depth case studies followed by rigorous facilitated and open-forum discussions. The CFO boardroom...

Finance Function Agenda

From CFO to Head of Accounting, the SSOW 2020 finance track will prove to be valuable for you. Top level executives from the financial industry will come together this March to decide the future of the finance function and the state of the industry. Join us this year and be...

Essential Shared Services Mini Agenda

Are you the head of a shared services center or work in a shared services department? SSOW 2020 has an essential shared services track to help you pull the most value from the agenda. Check out all the shared services workshops, tracks, and discussion groups that SSOW 2020 is offering...

Continuous Improvement/Employee Excellence at SSOW

Continuous improvement and employee experience are coming to SSOW! This track series contains key sessions like:Culture Isn’t Created from the Top Down: An Exercise in Employee Feedback and EngagementEfficiencies in Shared Services through building talent pool resource system and common resourcesDisrupt with Digitization: How Emerging Tech is Powering the Future...

Digital Disruption at SSOW

Digital Disruption is coming to SSOW 2020. Look at the mini agenda tailored for digital disruption with features such as: Reconfigured Value: Machine Learning for Your SSO Easier, Faster, Better – Scaling Intelligence in the CloudBreaking the Barrier of Industry Adoption for Intelligent AutomationDisrupt with Digitization: How Emerging Tech is...

Human Resources at SSOW

Whether you're an HR director or employed at an HR shared services center, SSOW 2020 has sessions, speakers, and keynotes to help you prove your value to your company. Check out the Human Resources at SSOW mini agenda to find out what you can't miss onsite this March! 

Attendee ROI Toolkit

Need help justifying your attendance for SSOW 2020? We've got you. The Attendee ROI Toolkit Packet includes benefits of attending, attendee snapshot, dear boss letter and registration form.

Trends Within Shared Services

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise,...

10 Ways Change Management is Supporting the Automation Agenda

Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their...

North America Shared Services 2020 Benchmarking Report

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a...

How Agile HR is Supporting Innovations Around the Future of Work

Both employees and employers must be in support of Agile HR technology in order for it to be integrated properly. Agile HR technology is ultimately about people. The best time to implement tech such as this is as soon as you can. Clare Dickenson from Sunlife, tells SSON all about...

Shared Services Powering Data, GBS and Digitization For Global Enterprise Success

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:Productivity increaseImplementing intelligent automation solutionsScope of expansion for their SSCsWhat they're looking for from outsourcing providersHow data-ready their organization...

RPA Solutions For Start Ups with Roots Automation

The world of RPA, OCM, and solutions are tricky to navigate for large enterprises, and even more so for startups. Roots Automation has partnered with Shared Services and Outsourcing Week to shed some light on what startups can do to integrate RPA solutions into their business model without large scale...

Keynote Interview: Peter Diamandis

Keynote speaker Peter Diamandis, Founder and Executive Chairman of the XPRIZE Foundation, talks to Shared Services and Outsourcing Week about what he thinks big business is missing when they make strategic decisions, how AI is helping to startups to disrupt large scale enterprise, and what he thinks will transform business services...

5 Reasons GBS Adds Value to the Digital Enterprise

The attractiveness of shared service centers today, in part comes from their ability to problem spot and pivot quickly. Never before has that been more apparent or important with the increased digitization of the workplace. GBS has access to the data, leaders, and resources that are able to support shared...

A Collection of Presentations from SSOW 2019

Making the Leap from Shared Services to Global Business Services

Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:Explore three stages of GBS evolution – from functional transactional excellence, to...

How We Can Use Theory of Constraints in a Shared Services Environment

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. ToC has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this presentation, Yazdi Bagli, SVP, Global Business Services, Walmart, discusses how to use ToC...

No Mandate, No Problem! Driving Successful Shared Services in an Opt-In Environment

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President...

The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

In this presentation, Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly, answers the following:Highlight one of your biggest mistakes. What could you have done differently?Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?What’s your advice for...

Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services

Utilizing new human resource technologies to give your employees best-in-class services quickly and conveniently is a focus of many a HR shared services stakeholder. In this presentation, Fraser Kirk, VP, Global HR Shared Services Programme, Brambles, goes in-depth to:Evaluate the benefits of new technologies and downfall of these new technologiesExplore...

Building a Winning Culture in the Age of Digital Disruption

In a culture of digital disruption many people lack confidence that their jobs will not exist in five to ten years. Alleviating those fears can mean the difference between success and failure. However, a successful organization must still equip their employees with new skills if their jobs really are change...

Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies...

How to Think like a Start up & Use Alliances & Partnership to Scale like an Enterprise

A successful HR pilot could result in full company implementation, happier customers, and cost savings. The failure of a pilot could mean wasted money and time. In this presentation, Christian Yllescas, Business Service Head for the Americas, LEDVANCE, goes in-depth to:Explore how to measure shared services readiness to pilot and...

A Collection of Presentations from SSOW 2019

In preparation for SSOW 2020, we wanted to share with you a bundle of presentations from 2019. Inside you will find expert content on:How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise: Christian Yllescas, Business Service Head for the Americas, LEDVANCERotate 90...

Materials for Solution Providers

Solution Provider's Guide

Showcase your services at the world's largest and longest running shared services & outsroucing event! Be the first to secure your spot at the 24th Annual Shared Services & Outsourcing Week for prime booth location, exclusive branding opportunities, and thought leadership positions such as speaking sessions and group discussion leader...

SSOW 2020 StartUp Zone Prospectus

The 24th Annual Shared Services & Outsourcing Week event is excited to present the StartUp Zone at SSOW! Disruption is accelerating, urging industry leaders to seek innovative solutions from emerging startup companies that can help their company progress. The StartUp Zone at SSOW will be exhibition space dedicated to connecting...

SSOW 2020 Current Attendee Snapshot for Solution Providers

Access the Current Attendee Snapshot for a sneak peak at the global business executives you can connect with at Shares Services & Outsourcing Week 2020! From Financial Analysts to VPs of Business Services, SSOW 2020 will bring together 800+ global decision makers searching for innovative solutions to optimize their operations....

Press Release: The StartUp Zone at SSOW

As digital disruption continues its impact, emerging businesses have begun producing innovative technologies that can optimize global business services for maximum efficiency. The StartUp Zone at SSOW is offering niche technology and service providers the opportunity to showcase their brand to 1000+ global decision makers who are seeking new ways...

SSOW 2020 Solution Providers Agenda

Access the Solutions Providers Agenda for an overview of the 24th Annual Shared Services & Outsourcing Week! This agenda provides a breakdown of the exciting networking opportunities, industry-leading speakers, and fun post-conference day receptions including cocktail hour and the SSON Impact Awards. With 1000+ decision makers in attendance every year,...

Value-Added Attendee List for Solution Providers

Our Value-Added Attendee List is a an all-in-one guide to the senior-level audience attending the 24th Annual Shared Services & Outsourcing Week! With executives attending from companies like Apple, Estee Lauder, Google, and PepsiCo, you can't afford to miss out on the brand exposure you'll gain showcasing your solutions to...