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Access Your Shared Services & Outsourcing Week 2020 Event Guide

It's time for business services to shine!You prove your value, every day, and we celebrate your success, every year. Shared Services & Outsourcing Week Live is bringing the world'd largest and longest running shared services & outsourcing to a screen near you! We are going dig ...

Sponsored Content

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Fast Track Your Attendance to SSOW 2020

SSOW 2020: Current Attendee List

Review the Shared Services and Outsourcing Week 2020 Attendee Snapshot for a sneak peak at the of the networking opportunities you'll get to experience in Orlando come August! From finance, to process excellence, and IT SSOW has something to offer for all professionals. To receive a copy directly to your...

Shared Services & Outsourcing Week Report 2020 - Part 1

The Shared Services & Outsourcing Week Report has arrived! Take a stroll down memory lane with Part 1 of the report that focuses on the top 20 highlights from SSOW 2019. With exclusive interviews, speaker videos and more, this report is full of the top content that we took away...

Shared Services & Outsourcing Week 2020 Report - Part 2

Part 2 of the Shared Services & Outsourcing Week Report is here and it is filled with information on what you can look forward to in 2020! Part 2 of the report highlights everything this is taking place at SSOW 2020 and give you a look at brand new event...

Convince Your Boss to Attend Letter

Worrying about how to ask your boss if you can come to Shared Services and Outsourcing Week 2020? Don't worry--we've got you! Use this template to show your managers the value and knowledge you'll gain from attending the conference. At SSOW we pride ourselves in helping our delegates prove their...

Startup Zone Program

SSON’s Startup Zone is the business services industry’s answer to the challenges most operational executives are facing today to leverage more agile, customer-centric and innovative solutions to solve business problems. The Startup Zone will feature new companies offering niche services where artificial intelligence, automation, user experience, and agility are critical...

Attendee ROI Toolkit

Need help justifying your attendance for SSOW 2020? We've got you. The Attendee ROI Toolkit Packet includes benefits of attending, attendee snapshot, dear boss letter and registration form. To receive a copy directly to your inbox email enquiry@iqpc.com.

Trends Within Shared Services

Rethinking The Workforce

How can you build resilient and sustainable service delivery that will be effective and flexible to meet the unknown challenges of the new reality? Access Talent Alpha's Free Playbook - their first comprehensive Playbook about Rethinking the Workforce. Working with their strategic partners: Automation Anywhere, ING and Venture L by...

How Agile HR is Supporting Innovations Around the Future of Work

Clare Dickinson AVP & Head of People Services at Sun Life, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Dickinson outline how to implement new process and technology into your company today. As the AVP & Head of...

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise,...

10 Ways Change Management is Supporting the Automation Agenda

Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their...

North America Shared Services 2020 Benchmarking Report

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a...

Shared Services Powering Data, GBS and Digitization For Global Enterprise Success

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:Productivity increaseImplementing intelligent automation solutionsScope of expansion for their SSCsWhat they're looking for from outsourcing providersHow data-ready their organization...

RPA Solutions For Start Ups with Roots Automation

The world of RPA, OCM, and solutions are tricky to navigate for large enterprises, and even more so for startups. Roots Automation has partnered with Shared Services and Outsourcing Week to shed some light on what startups can do to integrate RPA solutions into their business model without large scale...

Keynote Interview: Peter Diamandis

Keynote speaker Peter Diamandis, Founder and Executive Chairman of the XPRIZE Foundation, talks to Shared Services and Outsourcing Week about what he thinks big business is missing when they make strategic decisions, how AI is helping to startups to disrupt large scale enterprise, and what he thinks will transform business services...

5 Reasons GBS Adds Value to the Digital Enterprise

The attractiveness of shared service centers today, in part comes from their ability to problem spot and pivot quickly. Never before has that been more apparent or important with the increased digitization of the workplace. GBS has access to the data, leaders, and resources that are able to support shared...

Fixing the Lines for Shared Services Transformation

Read our case study from Infosys BPM and how they helped their clients move up the SSC maturity curve with the help of process standardization, consolidation, and automation. Find out the inefficiencies they helped eliminate and how Infosys helped their client save $40 million over the span of five years....

A Significant Difference with Shared Services

Grab the case study from Infosys BPM to learn how they helped their client, a conglomerate valued at over $2 billion, transform their digital transformation strategy, and upgrade their business using a shared services model. Find out more about infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Myth vs. Reality of the Coronavirus: A Statistical Thinking Perspective

With Coronavirus spreading at a such rapid rate, measures such as social distancing and lifestyle changes are necessary -- but do they warrant hysteria? SSON released their article that breaks down the myths and realities of COVID-19. In the article you'll find: The real meaning of the word "rate"A break...

COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?

At the front line, Shared Services leaders have a first hand look of the virus’s impact on modern business operations. How has the current global shutdown affected a business model that has been a champion of globalization? Read our report to find out: How to  gauge the impact of the...

A Collection of Presentations from SSOW 2019

Making the Leap from Shared Services to Global Business Services

Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:Explore three stages of GBS evolution – from functional transactional excellence, to...

How We Can Use Theory of Constraints in a Shared Services Environment

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. ToC has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this presentation, Yazdi Bagli, SVP, Global Business Services, Walmart, discusses how to use ToC...

No Mandate, No Problem! Driving Successful Shared Services in an Opt-In Environment

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President...

The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

In this presentation, Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly, answers the following:Highlight one of your biggest mistakes. What could you have done differently?Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?What’s your advice for...

Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services

Utilizing new human resource technologies to give your employees best-in-class services quickly and conveniently is a focus of many a HR shared services stakeholder. In this presentation, Fraser Kirk, VP, Global HR Shared Services Programme, Brambles, goes in-depth to:Evaluate the benefits of new technologies and downfall of these new technologiesExplore...

Building a Winning Culture in the Age of Digital Disruption

In a culture of digital disruption many people lack confidence that their jobs will not exist in five to ten years. Alleviating those fears can mean the difference between success and failure. However, a successful organization must still equip their employees with new skills if their jobs really are change...

Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies...

How to Think like a Start up & Use Alliances & Partnership to Scale like an Enterprise

A successful HR pilot could result in full company implementation, happier customers, and cost savings. The failure of a pilot could mean wasted money and time. In this presentation, Christian Yllescas, Business Service Head for the Americas, LEDVANCE, goes in-depth to:Explore how to measure shared services readiness to pilot and...

A Collection of Presentations from SSOW 2019

In preparation for SSOW 2020, we wanted to share with you a bundle of presentations from 2019. Inside you will find expert content on:How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise: Christian Yllescas, Business Service Head for the Americas, LEDVANCERotate 90...

Collection of Past Presentations from SSOW Autumn 2019

Grab the top rated presentations from Shared Services &  Outsourcing Week Autumn to get a taste of what you'll hear onsite at the 24th Annual Shared Services & Outsourcing Week this August! Access the presentations and read about:Labor arbitrage: onshoring, near-shoring, and offshoring What level of automation do you need...

Whitepapers, Articles & Research

Leading Order-to-Cash Amid COVID-19

While the fears of economic uncertainty and global recession are grappling every business amid the COVID-19 pandemic, focus on cash flow – managing risk, maximizing liquidity from receivables and optimizing working capital – has become paramount for every business – big or small. Access this report to learn how the...

Materials for Solution Providers

SSOW 2020 Current Attendee Snapshot for Solution Providers

Access the Current Attendee Snapshot for a sneak peak at the global business executives you can connect with at Shares Services & Outsourcing Week 2020! From Financial Analysts to VPs of Business Services, SSOW 2020 will bring together 800+ global decision makers searching for innovative solutions to optimize their operations....

SSOW 2020 Solution Providers Agenda

Access the Solutions Providers Agenda for an overview of the 24th Annual Shared Services & Outsourcing Week! This agenda provides a breakdown of the exciting networking opportunities, industry-leading speakers, and fun post-conference day receptions including cocktail hour and the SSON Impact Awards. SSOW 2020 provides space for professionals to connect,...

SSOW Virtual Interactive Discussion Group Prospectus

Learn more about hosting a virtual interactive discussion group and put your brand in front of executive decision makers who are looking for solutions to their most pressing problems. This intimate meeting will be help virtually and designed to meet the needs of professionals across any industry, department, or country....

SSON 2020 Media Kit

Separate your brand from the competition with our 2020 media kit! Our brand new 2020 kit includes new ways for you to leverage your organization and connect with decision makers. The digital prospectus includes information on: Webinars and tech demos Digital events Market Reports and more...Fill out the form or...