March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Media Center

View SSOW 2019's Agenda

What to expect at SSOW 2019!Review the agenda at a glance for the upcoming 23rd Shared Services & Outsourcing Week North America. Preview the exciting site tours, skill-building workshops, and networking opportunities you'll experience at SSOW 2019! Download you cop ...

Fast Track Your Attendance to SSOW 2020

SSOW 2020: Past Attendee List

Review this list of professionals and companies that attended SSOW 2019! Get a better idea of the exciting connections you will make at the upcoming 24th Annual Shared Services & Outsourcing Week North America. To request a copy, email Geena.Monaco@iqpc.com

Trends Within Shared Services

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully. This report contains:An analysis of the top performing...

Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

This interactive report analyzes the Shared Services landscape in North America to provide insights on workforce strategies, top skill development priorities, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. This report takes an in-depth look at:Comparing popular workforce strategies in 2018...

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise,...

How to Build a Next Generation Shared Services Delivery Model

The standardization of shared services models has increased the importance of advancing future shared services processes. This article reviews Bureau Veritas’s Mumbai-based Global SSC and how they take on the next generation of shared services delivery models. Download this article to learn more about the synergies and business intelligence that...

A Collection of Presentations from SSOW 2019

Making the Leap from Shared Services to Global Business Services

Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:Explore three stages of GBS evolution – from functional transactional excellence, to...

How We Can Use Theory of Constraints in a Shared Services Environment

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. ToC has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this presentation, Yazdi Bagli, SVP, Global Business Services, Walmart, discusses how to use ToC...

No Mandate, No Problem! Driving Successful Shared Services in an Opt-In Environment

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President...

The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

In this presentation, Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly, answers the following:Highlight one of your biggest mistakes. What could you have done differently?Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?What’s your advice for...

Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services

Utilizing new human resource technologies to give your employees best-in-class services quickly and conveniently is a focus of many a HR shared services stakeholder. In this presentation, Fraser Kirk, VP, Global HR Shared Services Programme, Brambles, goes in-depth to:Evaluate the benefits of new technologies and downfall of these new technologiesExplore...

Building a Winning Culture in the Age of Digital Disruption

In a culture of digital disruption many people lack confidence that their jobs will not exist in five to ten years. Alleviating those fears can mean the difference between success and failure. However, a successful organization must still equip their employees with new skills if their jobs really are change...

Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies...

How to Think like a Start up & Use Alliances & Partnership to Scale like an Enterprise

A successful HR pilot could result in full company implementation, happier customers, and cost savings. The failure of a pilot could mean wasted money and time. In this presentation, Christian Yllescas, Business Service Head for the Americas, LEDVANCE, goes in-depth to:Explore how to measure shared services readiness to pilot and...

A Collection of Presentations from SSOW 2019

In preparation for SSOW 2020, we wanted to share with you a bundle of presentations from 2019. Inside you will find expert content on:How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise: Christian Yllescas, Business Service Head for the Americas, LEDVANCERotate 90...