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March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

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Access Your Shared Services & Outsourcing Week 2020 Event Guide

It's time for business services to shine!You prove your value, every day, and we celebrate your success, every year. This year is no different.Shared Services & Outsourcing Week 2020 is back and better than ever. With a program that is bound to make you say SSO-WOW, this is your ...

Fast Track Your Attendance to SSOW 2020

SSOW 2020: Current Attendee List

Review the Shared Services and Outsourcing Week 2020 Attendee Snapshot for a sneak peak at the of the networking opportunities you'll get to experience in Orlando come March! From finance, to process excellence, and IT SSOW has something to offer for all professionals.

Shared Services & Outsourcing Week Report - Part 1

The Shared Services & Outsourcing Week Report has arrived! Take a stroll down memory lane with Part 1 of the report that focuses on the top 20 highlights from SSOW 2019. With exclusive interviews, speaker videos and more, this report is full of the top content that we took away...

Impact Awards Application Kit

You've done a lot of hard work this year--we know. That's why this year we want to celebrate you and your team at the SSOW 2020 Impact Awards Gala! The Shared Services & Outsourcing week are a globally recognized awards gala for shared services and outsourcing teams. Nominate your team...

Convince Your Boss to Attend Letter

Worrying about how to ask your boss if you can come to Shared Services and Outsourcing Week 2020? Don't worry--we've got you! Use this template to show your managers the value and knowledge you'll gain from attending the conference. At SSOW we pride ourselves in helping our delegates prove their...

Trends Within Shared Services

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully. This report contains:An analysis of the top performing...

Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

This interactive report analyzes the Shared Services landscape in North America to provide insights on workforce strategies, top skill development priorities, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. This report takes an in-depth look at:Comparing popular workforce strategies in 2018...

State of the Global Shared Services Market Report 2019

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise,...

10 Ways Change Management is Supporting the Automation Agenda

Automation is a buzzword in most industries now. However along with "automation" can come anxiety from employees about job loss and headcount. Having the respect and loyalty of your employees has always been important, but now it's more important than ever. It's key that management have the support of their...

North America Shared Services 2020 Benchmarking Report

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a...

Five Keys to Designing the Future Finance Model

Finance is evolving faster than ever. It's important to see how and where shared services can cut down costs and improve the productivity of your team. This report covers the new trends under the financial function including: Centers of Expertise (CoEs) to drive value-add services; Robotic Process Automation (RPA) as...

How Agile HR is Supporting Innovations Around the Future of Work

Both employees and employers must be in support of Agile HR technology in order for it to be integrated properly. Agile HR technology is ultimately about people. The best time to implement tech such as this is as soon as you can. Clare Dickenson from Sunlife, tells SSON all about...

How to Build a Next Generation Shared Services Delivery Model

The standardization of shared services models has increased the importance of advancing future shared services processes. This article reviews Bureau Veritas’s Mumbai-based Global SSC and how they take on the next generation of shared services delivery models. Download this article to learn more about the synergies and business intelligence that...

A Collection of Presentations from SSOW 2019

Making the Leap from Shared Services to Global Business Services

Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:Explore three stages of GBS evolution – from functional transactional excellence, to...

How We Can Use Theory of Constraints in a Shared Services Environment

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. ToC has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this presentation, Yazdi Bagli, SVP, Global Business Services, Walmart, discusses how to use ToC...

No Mandate, No Problem! Driving Successful Shared Services in an Opt-In Environment

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President...

The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

In this presentation, Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly, answers the following:Highlight one of your biggest mistakes. What could you have done differently?Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?What’s your advice for...

Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services

Utilizing new human resource technologies to give your employees best-in-class services quickly and conveniently is a focus of many a HR shared services stakeholder. In this presentation, Fraser Kirk, VP, Global HR Shared Services Programme, Brambles, goes in-depth to:Evaluate the benefits of new technologies and downfall of these new technologiesExplore...

Building a Winning Culture in the Age of Digital Disruption

In a culture of digital disruption many people lack confidence that their jobs will not exist in five to ten years. Alleviating those fears can mean the difference between success and failure. However, a successful organization must still equip their employees with new skills if their jobs really are change...

Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies...

How to Think like a Start up & Use Alliances & Partnership to Scale like an Enterprise

A successful HR pilot could result in full company implementation, happier customers, and cost savings. The failure of a pilot could mean wasted money and time. In this presentation, Christian Yllescas, Business Service Head for the Americas, LEDVANCE, goes in-depth to:Explore how to measure shared services readiness to pilot and...

A Collection of Presentations from SSOW 2019

In preparation for SSOW 2020, we wanted to share with you a bundle of presentations from 2019. Inside you will find expert content on:How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise: Christian Yllescas, Business Service Head for the Americas, LEDVANCERotate 90...

Sponsorship enquiry

Solution Provider's Guide

Showcase your services at the world's largest and longest running shared services & outsroucing event! Be the first to secure your spot at the 24th Annual Shared Services & Outsourcing Week for prime booth location, exclusive branding opportunities, and thought leadership positions such as speaking sessions and group discussion leader...

SSOW 2020 StartUp Zone Prospectus

The 24th Annual Shared Services & Outsourcing Week event is excited to present the StartUp Zone at SSOW! Disruption is accelerating, urging industry leaders to seek innovative solutions from emerging startup companies that can help their company progress. The StartUp Zone at SSOW will be exhibition space dedicated to connecting...

SSOW 2020 Current Attendee Snapshot for Solution Providers

Access the Current Attendee Snapshot for a sneak peak at the global business executives you can connect with at Shares Services & Outsourcing Week 2020! From Financial Analysts to VPs of Business Services, SSOW 2020 will bring together 800+ global decision makers searching for innovative solutions to optimize their operations....

Press Release: The StartUp Zone at SSOW

As digital disruption continues its impact, emerging businesses have begun producing innovative technologies that can optimize global business services for maximum efficiency. The StartUp Zone at SSOW is offering niche technology and service providers the opportunity to showcase their brand to 1000+ global decision makers who are seeking new ways...