Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this presentation, Rolando Alvarez, GBS Latin America Leader at Kimberly-Clark Corporation, goes in-depth to:

• Explore three stages of GBS evolution – from functional transactional excellence, to business service excellence, and to enterprise strategic enablement
• Examine what capabilities make a GBS world-class
• Outline how to successfully move your organizations from a mature SSO to a GBS
• Evaluate the most recent challenges that face GBS organizations and how to overcome them
  
  
  

Theory of constraints (ToC) was made famous by Eli Goldratt’s book, The Goal, since the 1990's. ToC has been used to drive FLOW in many domains such as manufacturing plants, supply chain and large projects. In this presentation, Yazdi Bagli, SVP, Global Business Services, Walmart, discusses how to use ToC practices to drive breakthrough results in shared services.

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment. In this presentation, David Evangelista, SVP & GM, McKesson, and Amy Burns, Vice President Six Sigma, McKesson, explore how to:

• Engage business unit leaders and sell the value of shared services
• Develop a disciplined centralization and process improvement methodology
• Leverage third parties effectively
• Establish key metrics and consistently upgrade them
  
  
  

In this presentation, Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly, answers the following:

• Highlight one of your biggest mistakes. What could you have done differently?
• Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?
• What’s your advice for impressing the CFO/CEO? Any advice on how to improve the chances of getting a raise and promotion?
• Talk about the worst job you’ve had. How did you endure?
• Who has made it possible to access the technology you need to be successful?
• Discuss the emerging skill sets for tomorrow’s Female Shared Services Leaders
  
  

Utilizing new human resource technologies to give your employees best-in-class services quickly and conveniently is a focus of many a HR shared services stakeholder. In this presentation, Fraser Kirk, VP, Global HR Shared Services Programme, Brambles, goes in-depth to:

• Evaluate the benefits of new technologies and downfall of these new technologies
• Explore how to manage the digital workplace with HR Case & Knowledge Management software
• Examine the benefits of including enhanced HR efficiency, knowledge capture and improved services in a SSO strategy
  
  

In a culture of digital disruption many people lack confidence that their jobs will not exist in five to ten years. Alleviating those fears can mean the difference between success and failure. However, a successful organization must still equip their employees with new skills if their jobs really are change significantly. In this presentation, Matias Olmedo, Shared Services and Corporate Accounting Global Director, Altisource, goes in-depth to:

• Examine how organizations are creating award winning innovative cultures – through non-technical means
• Explore how organizations closing engagement gaps through personalized training initiatives
• Identify how important agile leadership has become in being successful in today’s shared services marketplace
  
  

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies continue to dominate organizations.

While most project teams are cross-functional, few operations team are. Shared Services is the perfect opportunity to rotate your organization to create & sustain end-to-end processes. In this presentation, John Sparks, Senior Director, Shared Services Operations & Implementation, World Vision, discusses:

• How a process view changes everything
• Practical examples that most companies experience
• Developing a vision for creating sustained success with your end-to-end processes
  
  

A successful HR pilot could result in full company implementation, happier customers, and cost savings. The failure of a pilot could mean wasted money and time. In this presentation, Christian Yllescas, Business Service Head for the Americas, LEDVANCE, goes in-depth to:

• Explore how to measure shared services readiness to pilot and what tools are most effective
• Identify major points of failure that can take place when launching HR shared services
• Measure the success of technology implementation
• Outline how your organization can win with strategic alliance partnerships
  

In preparation for SSOW 2020, we wanted to share with you a bundle of presentations from 2019. Inside you will find expert content on:

1. How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise: Christian Yllescas, Business Service Head for the Americas, LEDVANCE
2. Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes: John Sparks, Senior Director, Shared Services Operations & Implementation, World Vision
3. Building a Winning Culture in the Age of Digital Disruption: Matias Olmedo, Shared Services and Corporate Accounting Global Director, Altisource
4. Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services: Fraser Kirk, VP, Global HR Shared Services Programme, Brambles
5. The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally: Kay Flynn, VP, Enterprise Capabilities and Solutions, Eli Lilly
6. No Mandate, No Problem! Driving Successful Shared Services in an Opt-In Environment: David Evangelista, SVP & GM, McKesson; Amy Burns, Vice President Six Sigma, McKesson
7. How We Can Use Theory of Constraints in a Shared Services Environment: Yazdi Bagli, SVP, Global Business Services, Walmart
8. Making the Leap from Shared Services to Global Business Services: Rolando Alvarez, GBS Latin America Leader, Kimberly-Clark Corporation