Great customer service that delivers exactly what customers are looking for requires a data driven strategies paired with the latest digital capabilities and aritificial intelligence. Organizations are consistently looking for ways to anticipate what their consumers are looking for based on past preferences and data gathered on their habits.
Companies who find themselves adapting to this new phase and meeting the needs of their customers are thriving and creating an unmatched experience in the process. The time is now to take your customer service strategy to the next level which is what this report was designed to help with. Access the full report to dive into what it takes to deliver an exceptional experience for you consumers.
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SSOW 2018 Keynote
Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.
We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!