Whitepapers, Articles & Research

Bringing Data and Digital Together to Deliver a Smart Interaction Center

Bringing Data and Digital Together to Deliver a Smart Interaction Center

Great customer service that delivers exactly what customers are looking for requires a data driven strategies paired with the latest digital capabilities and aritificial intelligence. Organizations are consistently looking for ways to anticipate what their consumers are looking for based on past preferences and data gathered on their habits.


Companies who find themselves adapting to this new phase and meeting the needs of their customers are thriving and creating an unmatched experience in the process. The time is now to take your customer service strategy to the next level which is what this report was designed to help with. Access the full report to dive into what it takes to deliver an exceptional experience for you consumers.


Either fill out the form to the right or request a copy from geena.monaco@ssonetwork.com via email.

CFO Playbook: Accounting in an Intercompany World

CFO Playbook: Accounting in an Intercompany World

Digital transformation and globalization are causing many organizations to rethinking accounting in an intercompany world. The latest CFO playbook, dives into the fast facts of finance transformation, six big issues in intercompany accoounting, ten keys to develop strong process, and so much more! Access the playbook by filling out the form or request a copy via email to geena.monaco@iqpc.com.
7 Tips on How to Succeed in Shared Services

7 Tips on How to Succeed in Shared Services

Every company strives to see their bottom line grow while minimizing their costs and expenses. Support centers like shared service centers and GBS centers fall on the list of priorities sometimes in terms of investment, but they shouldn't. Shared service centers ultimately minimize your costs and many companies who have implemented these services have gained a significant increase to their bottom line. Implementing a shared service center isn't always easy. Read more to find out 7 tips on how to make your journey to a shared service center smooth and simple! Enter your info to get the article or email carson.bunting@iqpc.com to get the article directly sent to you! 
A Guide to Artificial Intelligence in Pharma

A Guide to Artificial Intelligence in Pharma

The life sciences industry is invested in advancing their operations through the use of Artificial Intelligent. With the need to improve decling drug producitivty rates driving this initiative, now is the time where many pharmaceutical companies are dedicating their budgets to AI implementation. In the article, A Guide to Artificial Intelligence in Pharma, you will learn more about how and why AI is crucial for the pharmaceutical and life sciences industry to thrive. Fill out the form to access the full article.

Pros and Cons of HR Shared Services

Pros and Cons of HR Shared Services

Before implementing your human resources shared services center--it's important to weigh the pros and cons to implementation. Grab our report and learn more about: 

  • Consolidating IT and HR related tasks
  • Efficiency outcomes from a HR shared services center
  • The employee experience of your service center 

To receive a copy directly to your inbox email enquiry@iqpc.com.

Develop Your Leaders for an AI-Driven Future

Develop Your Leaders for an AI-Driven Future

Companies plan to portion a lot of spending on Artificial Intelligence (AI) –as much as $77.6 billion by the year 2022. Grab our report to find out how to make the most of your AI through: 

  • Harnessing Collective Potential
  • Fueling AI with purpose 
  • Equipping leaders with the tools to make critical decisions

To receive a copy directly in your inbox email enquiry@iqpc.com.


Leading Order-to-Cash Amid COVID-19

Leading Order-to-Cash Amid COVID-19

While the fears of economic uncertainty and global recession are grappling every business amid the COVID-19 pandemic, focus on cash flow – managing risk, maximizing liquidity from receivables and optimizing working capital – has become paramount for every business – big or small. Access this report to learn how the back-office finance in almost all global companies, has responded so strongly to the biggest disruption and switched swiftly to “work from home” to maintain business continuity and the strategies they have developed to meet their goals. 

Interview - Keynote & Bestselling Author, Martin Ford

Interview - Keynote & Bestselling Author, Martin Ford

SSOW 2018 Keynote

Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.

2018 Speaker E-Book: See Who Presented Last Year!

2018 Speaker E-Book: See Who Presented Last Year!

We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!