Reports

Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully.

This report contains:

• An analysis of the top performing HR services across organizations
• A "Best Practices" model for HR services
• How to utilize technology to your advantage and design strategic support
• Key strategies for optimization services
• and more!

Access this report for key tools and frameworks that can help transform your HR services. To receive a copy, please email geena.monaco@iqpc.com 

The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.

Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.

The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.

Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.

In this report by SSON, we take tackle these 3 questions:

• What are the biggest skills gaps? 
• How do you train managers to be better leaders?
• How are leading-edge companies developing next generation skillsets in SSC employees?

Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.

According to a recent study by IBM, people are now prioritizing security over convenience when it comes to logging into applications and devices. Access this report to review the generational difference between traditional login methods and biometric security. To receive a copy of this in your inbox, please email geena.monaco@iqpc.com

Learn more about the Latin American shared services landscape with this info-graphic highlighting the state of the industry such as the countries implementing operations, how they are being leveraged, their GBS objectives, and more! To receive a copy in your inbox, please email geena.monaco@iqpc.com

Review this in-depth market report with insights into how you can utilize IA as leverage for a successful digital transformation. Learn more about the proper steps to take and objectives to set to help excel you digital transformation process. To receive a copy in your inbox, please email geena.monaco@iqpc.com

Access the North American State of the Shared Services Market Report 2019 to learn about the trends and opportunities the occurring in the industry. Review the data and analytics provided by the top shared services leaders for insights into Shared Services. To receive a copy via email, please email Geena.Monaco@iqpc.com

Explore part one of the Insights from Onsite Report of SSOW 2018! Access the report for speaker interviews, a past attendee overview and more. If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com 

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.

Business process outsourcing has provided a business optimization opportunity for the shared services industry. SSON surveyed hundreds of shared services industry professionals reporting their challenges, opportunities, and other thoughts on BPO to present the horizon for shared services optimization.

This report contains:

• Key priorities of BPO providers
• Risks facing the industry
• The advantages of rapidly evolving technology
• And more!

Access this report for more details into what customers want and how BPO can help provide it. To receive a copy, please email geena.monaco@iqpc.com