The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies.

This year's report is broken into five core areas that guide modern Shared Services:

• Operating model
• Strategy
• Talent
• Automation & the digital workforce
• Future technology opportunities
• And much more!
  

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a copy directly to your inbox email enquiry@iqpc.com

Both employees and employers must be in support of Agile HR technology in order for it to be integrated properly. Agile HR technology is ultimately about people. The best time to implement tech such as this is as soon as you can. Clare Dickenson from Sunlife, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Clare outline how to implement new process and technology into your company today. As the leader of Global HR Shared Services, Clare is responsible for Sun Life's Global Digital HR Roadmap as well as HR Services Delivery, administration and payroll. A role offered Clare the opportunity to rethink Sun Life’s HR vision and model. 

Grab the report and learn:

• How Agile HR must be rolled out in small and incremental changes
• That deploying Agile in support of a holistic product experience is important
• How exactly does Agile work?
• How to get started with Agile implementation
• How a new best practice HR model supports powerful performance

To access the report directly email enquiry@iqpc.com and I’ll get back to you shortly with your copy! 

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:

• Productivity increase
• Implementing intelligent automation solutions
• Scope of expansion for their SSCs
• What they're looking for from outsourcing providers
• How data-ready their organization is 

To receive a copy directly in your inbox email enquiry@iqpc.com.