Clare Dickinson AVP & Head of People Services at Sun Life, tells SSON all about how her company prioritizes people and uses Agile HR tech to improve employee experience. In this report Dickinson outline how to implement new process and technology into your company today. As the AVP & Head of People Services, Dickinson is responsible for Sun Life's Global Digital HR Road-map as well as HR Services Delivery, administration and payroll. Grab the report and learn:

• How Agile HR must be rolled out in small and incremental changes
• That deploying Agile in support of a holistic product experience is important
• How exactly does Agile work?
• How to get started with Agile implementation
• How a new best practice HR model supports powerful performance

To access the report directly email enquiry@iqpc.com for a copy.

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies. To receive a copy directly to your inbox email enquiry@iqpc.com.

This year's report is broken into five core areas that guide modern Shared Services:

• Operating model
• Strategy
• Talent
• Automation & the digital workforce
• Future technology opportunities
• And much more!
  

This interactive report outlines and analyzes the top benefits and emerging value-added services North American Shared Services provides to their enterprise. The report includes but is not limited to, top performing SSOs of 2019 and their metrics, new HR shared services metrics, and and new RPA metrics. To receive a copy directly to your inbox email enquiry@iqpc.com

Find out how organizations are preparing for the workforce of the future and anticipating labor requirements. This 22 page report will tell you what industry leaders are looking to improve in--terms of:

• Productivity increase
• Implementing intelligent automation solutions
• Scope of expansion for their SSCs
• What they're looking for from outsourcing providers
• How data-ready their organization is 

To receive a copy directly in your inbox email enquiry@iqpc.com.  

The attractiveness of shared service centers today, in part comes from their ability to problem spot and pivot quickly. Never before has that been more apparent or important with the increased digitization of the workplace. GBS has access to the data, leaders, and resources that are able to support shared service centers and bring them to the next level. Read the thirteen page report to find out the top five reasons that GBS can add value to your digital enterprise. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Read our case study from Infosys BPM and how they helped their clients move up the SSC maturity curve with the help of process standardization, consolidation, and automation. Find out the inefficiencies they helped eliminate and how Infosys helped their client save $40 million over the span of five years. Find out more about Infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

Grab the case study from Infosys BPM to learn how they helped their client, a conglomerate valued at over $2 billion, transform their digital transformation strategy, and upgrade their business using a shared services model. Find out more about infosys here. To receive a copy directly to your inbox email enquiry@iqpc.com. 

With Coronavirus spreading at a such rapid rate, measures such as social distancing and lifestyle changes are necessary -- but do they warrant hysteria? SSON released their article that breaks down the myths and realities of COVID-19. In the article you'll find: 

• The real meaning of the word "rate"
• A break down on the Coronavirus death rates 
• Using the Decision Sciences to Aid in Determining the Best Course of Action for America

To receive a copy directly to your inbox email enquiry@iqpc.com.

At the front line, Shared Services leaders have a first hand look of the virus’s impact on modern business operations. How has the current global shutdown affected a business model that has been a champion of globalization? Read our report to find out: 

• How to  gauge the impact of the virus on your center’s productivity
• What your  major BCP challenges will be
• COVID-19 and the impact on global service delivery operations
• & more!

To receive a copy directly email enquiry@iqpc.com.