Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, process oriented world, functional hierarchies continue to dominate organizations.
While most project teams are cross-functional, few operations team are. Shared Services is the perfect opportunity to rotate your organization to create & sustain end-to-end processes. In this presentation, John Sparks, Senior Director, Shared Services Operations & Implementation, World Vision, discusses:
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