Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success
This interactive report analyzes the Shared Services landscape in North America to provide insights on workforce strategies, top skill development priorities, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success.
This report takes an in-depth look at:
Comparing popular workforce strategies in 2018 and 2022
Which skills are companies prioritizing? (a comparison of 2017, 2018 and 2022 trends)
Going digital: popular tools & technologies, human-machine working hours, challenges
GBS in the past 12 months: implementation journey and main objectives in the next 5 years
Top challenges facing SSO professionals currently (data from respondents)
The key measures of success for shared services centers in North America
Please note: That all fields marked with an asterisk (*) are required.
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.