Currently, we are living in the 6th wave of innovation. From utilizing water power and mechanization in the 1700s to digital networks and biotechnology in the 2000s--innovation has come a long way. As we enter the 2020s, technology and smart automation will take center stage.
Figure out how to drive smart automation by:
Automating decision-making during service orchestration
Implementing service initiation via unstructured requests
Leveraging communication between humans and machines