SSOW 2019 Customer Centricity Impact Award Application
Download this application to apply for the SSOW 2019 Customer Centricity Impact Award! This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization have made to improve the focus on the customer.
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