Customers are seeing BPOs providing greater value in output based contracts through gain-sharing in technology wins and effective management of their people. For too long, buyers and providers have engaged in traditional sourcing models that are safe but ineffective and lacking innovation. However, all this is changing, as the need to link the benefits of outsourcing to the realization of business objectives is critical for the “nextgeneration” buyers. This session explores the keys to smart sourcing partnerships that are mutually beneficial to buyers and providers of outsourcing services.
Check out the incredible speaker line-up to see who will be joining AJ.