March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Amy Burns


VP, Six Sigma
McKesson

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:10 PM No Mandate, No Problem! Driving a Successful Shared in an Opt-In Environment

Being able to demonstrate the value and sell the benefits of shared services is a challenge unto itself. Now, consider what it takes to have success in driving a shared services strategy in an opt-in environment.

In this session, participants will explore how to:
• Engage business unit leaders and sell the value of shared services
• Develop a disciplined centralization and process improvement methodology
• Leverage third parties effectively
• Establish key metrics and consistently upgrade them

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


4:20 PM Panel: Bot Down! Developing & Implementing Your Crisis Management Strategy

Bots aren't perfect or all knowing. They can fail. It's well worth the time to do a risk assessment and father more tools to ensure that when the inevitable happens - or perhaps it already has - you are ready. In this session, participants will:
  • Evaluate the different ways that bots can fail
  • Explore ways you can extract value from bot failure
  • Examine strategies to get user feedback when a bot does not know an answer
  • Outline ways your SSO can communicate and leverage existing customers to get feedback before an incident happens

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda