Barbara Dondarski

VP, Service Excellence Johnson & Johnson

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

1:55 PM The Results Are in! Meet the Most Admired SSOs in the World

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “bestin- class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. This panel will explore practitioner insights from SSON’s 2019 “Most Admired SSOs” to derive what real business benefits can be driven from crunching the aggregated data of their peer set and beyond, key early journey compass-setting, how to normalize data collection as you mature, and using roadmap forecasting to establish a baseline for simulating future data for comparison.

Check out the incredible speaker line-up to see who will be joining Barbara.

Download The Latest Agenda