Meet two executives from SSON Analytics' Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.
During this panel discussion, attendees will:
Barbara Hodge, Global Editor & Principal Analyst, SSON Analytics
Ted Banker, Director, North American Global Business Services, KCC
Barbara Dondarski, VP, Service Excellence, Johnson & Johnson