Director of Shared Services
Workshops & Master Classes Day One: Tuesday, March 12th, 2019
Tuesday, March 12th, 2019
Disconnected. Isolated. These are not words that should be associated with escalation management in an SSO. Avoiding issues and conflicts starts with governance. So, what can be done to make sure there is clarity at the operational, management and strategic levels?
In this session, participants will:
- Review various SSO governance roles, standards, rules, responsibilities and power structures
- Outline new strategies to align initiatives and create a value chain as a beacon for process management
- Explore strategies to become a more agile organization amidst changes