Craig Tackett

Director, Finance Shared Services Center for the Americas Roche Diagnostics Operations

Craig leads Roche Diagnostics’ Finance Shared Service Center of the Americas in Indianapolis, IN.  Craig started his career journey as an active duty officer in the United States Army retiring after 24 years of service in 2015. Craig started the second chapter of his career as a Finance Manager with Roche Diagnostics, a world leader in Biotech products. In 2018, Craig was named the Director of the Finance Shared Services of the Americas supporting 41 Roche affiliates. A recent decision to move operations to San Jose, Costa Rica has provided a unique opportunity to yet again lead an organization through adversity with a keen focus on employee engagement and development. Craig’s insights and lessons learned through this transition will be helpful for any Shared Services organization undergoing change.

Conference Day Three: Thursday, September 3rd 2020

Thursday, September 3rd, 2020


In today’s agile, customer-centric world, SSO leaders must exhibit skillsets beyond the traditional and transactional. The ability to respond quickly to fast-changing external factors and create collaborative, innovative cultures across global organizations, is critical for forward-looking Business Services professionals. This masterclass is facilitated by two shared services leaders who are driving service delivery excellence in conjunction with enterprise-wide transformation. Learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow. In this session, participants will:

  • Discuss the core competencies required in an ever changing SSO environment
  • Create a culture of continuous improvement and a cultural mindset that thrives off of service excellence
  • Learn how to build a SSC team that excels

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda