Introducing Our 2020 Keynote Speakers

Peter Diamandis & Sophie Chandauka

March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

Craig Tackett

Director, Finance Shared Services Center for the Americas Roche Diagnostics Operations

Craig leads Roche Diagnostics’ Finance Shared Service Center of the Americas in Indianapolis, IN.  Craig started his career journey as an active duty officer in the United States Army retiring after 24 years of service in 2015. Craig started the second chapter of his career as a Finance Manager with Roche Diagnostics, a world leader in Biotech products. In 2018, Craig was named the Director of the Finance Shared Services of the Americas supporting 41 Roche affiliates. A recent decision to move operations to San Jose, Costa Rica has provided a unique opportunity to yet again lead an organization through adversity with a keen focus on employee engagement and development. Craig’s insights and lessons learned through this transition will be helpful for any Shared Services organization undergoing change.

Conference Day Three: Thursday, 26th March 2020

Thursday, March 26th, 2020


In today’s agile, customer-centric world, SSO leaders need to be able to exhibit skillsets beyond the traditional and transactional. The ability to respond quickly to fast- changing external factors, to create collaborative, innovative and cultures across global organizations is critical for a forward-looking Business Services professional.

In this session, discover how to create a team and a culture of business innovators, and how to create not only a culture of continuous improvement, but a company culture that thrives off of service excellence.

In this session, hear from two SSO leaders about how they are looking at the transformation of their internal capabilities as their wider industry transforms. Learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow.

In this session, participants will discuss the core competencies required in an everchanging SSO environment, and will leave the conference with solid takeaways about how to build a SSC team that excels, and how to develop your own leadership capabilities into the 2020s.

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda