Deborah Kops

Managing Principal Sourcing Change

Deborah Kops is Managing Principal of Sourcing Change, the first resource dedicated to services change management.

With experience as a shared services executive, buyer, provider, and private equity adviser, she works with leading companies to manage globalization challenges.

Her career includes managing directorships at both FleetBoston Financial (now Bank of America) and Deutsche Bank, partnerships at Arthur Andersen and PricewaterhouseCoopers, and chief marketing officer of a leading Indian-legacy outsourcing company. 
Deborah frequently presents at major industry forums, and leads The Conference Board’s Global Business Services and Emerging Shared Services Councils. She also leads a research group comprised of leading companies investigating the impact of shared services and outsourcing on finance transformation for ACCA, the British finance accreditation organization.

A strategic advisor to technology companies,, and, Deborah serves on the board of social impact outsourcer Digital Divide Data, and is the founder and chair of Liberty Source PBC, the first BPO harnessing the talents of US military spouses to perform finance functions. 

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

3:30 PM The Startup Pitch - Shark Tank Style!

During yesterday’s startup speed networking session, you had the chance to learn from so many innovative startups and rate their pitches. We selected the top 3 for a follow up pitch – shark tank style!

The selected startups have 3 minutes to present in front of SSON’s Advisory Board Members and receive candid feedback. The session is open to all attendees who will have the opportunity to participate in a group Q&A.

Advisory Committee:

Conference Day Three: Thursday, 26th March 2020

Thursday, March 26th, 2020


In today’s agile, customer-centric world, SSO leaders must exhibit skillsets beyond the traditional and transactional. The ability to respond quickly to fast-changing external factors and create collaborative, innovative cultures across global organizations, is critical for forward-looking Business Services professionals. This masterclass is facilitated by two shared services leaders who are driving service delivery excellence in conjunction with enterprise-wide transformation. Learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow. In this session, participants will:

  • Discuss the core competencies required in an ever changing SSO environment
  • Create a culture of continuous improvement and a cultural mindset that thrives off of service excellence
  • Learn how to build a SSC team that excels

Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda