Deborah Kops

Principal and Co- Founder Sourcing Change

Deborah Kops is Principal of Sourcing Change. She currently works with leading enterprises to develop new target operating models for a range of business functions by rethinking work content, structure, scope, solutions, organizations and roles in the face of four key disrupters: rapid digitization, generational shifts, changing business dynamics and the imperative for performance.

Her focus is on developing repeatable tools including predictive models and playbooks, deconstructing actual work on a range of dimensions: what it is, why it needs to be done, who should do it, and where it should be delivered. Her career includes managing directorships at FleetBoston Financial’s (now Bank of America) Technology and Operations Group, reporting to the Vice Chairman, and at Deutsche Bank; consulting partnerships at Arthur Andersen and PricewaterhouseCoopers; and chief marketing officer of an Indian-legacy outsourcing company. She also served as research director for Association of Chartered Certified Accountants (ACCA), where she led their finance process transformation initiative, looking at how the finance function is changing in light of both automation and generational shifts. Currently she sits on the advisory boards of Sequoia-funded, and, and managed strategy and acquisitions for Warburg Pincus-funded Deborah is also the founder of Liberty Source PBC, the first U.S. onshore business process services company that combines automation and the talents of military spouses to compete with offshore business process delivery. Deborah frequently presents at major industry forums, and leads The Conference Board’s Global Business Services Council. She is a member of SSON’s Global advisory board and was the presenter of its Hardtalk series. She can be reached at

Conference Day Three : Thursday, 23 September 2021

Thursday, September 23rd, 2021

3:00 PM

Open to new possibilities? Successfully navigate your GBS and Shared Services career whether you want to deepen your skills and capabilities in your current organization, or explore new opportunities elsewhere, this workshop is for you. Spend two hours with Deborah Kops and Janet Ramey of Sourcing Change as they guide you through effective GBS and shared services career strategies. In this session, you will

  • Gain a good understanding of current market conditions for GBS and shared services leaders at the individual contributor level and above;
  • Understand the skills and capabilities necessary to acquire to move up or across the GBS and shared services career ladders;
  • Learn how to apply your skills to other parts of our industry… and to the business; and
  • Position yourself in the best light, whether a search consultant comes to call, or you are applying for an internal role

You’ll walk away from this session with a firm grasp of your strengths compared to the market, and the ability to navigate your GBS or shared services career successfully.

Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda