Deborah Kops

Managing Principal Sourcing Change

Deborah Kops is Principal of Sourcing Change. She currently works with leading enterprises to develop new target operating models for a range of business functions by rethinking work content, structure, scope, solutions, organizations and roles in the face of four key disrupters: rapid digitization, generational shifts, changing business dynamics and the imperative for performance.

Her focus is on developing repeatable tools including predictive models and playbooks, deconstructing actual work on a range of dimensions: what it is, why it needs to be done, who should do it, and where it should be delivered. Her career includes managing directorships at FleetBoston Financial’s (now Bank of America) Technology and Operations Group, reporting to the Vice Chairman, and at Deutsche Bank; consulting partnerships at Arthur Andersen and PricewaterhouseCoopers; and chief marketing officer of an Indian-legacy outsourcing company. She also served as research director for Association of Chartered Certified Accountants (ACCA), where she led their finance process transformation initiative, looking at how the finance function is changing in light of both automation and generational shifts. Currently she sits on the advisory boards of Sequoia-funded samya.ai, paymentworks.com and datalytyx.com, and managed strategy and acquisitions for Warburg Pincus-funded Mercator.com. Deborah is also the founder of Liberty Source PBC, the first U.S. onshore business process services company that combines automation and the talents of military spouses to compete with offshore business process delivery. Deborah frequently presents at major industry forums, and leads The Conference Board’s Global Business Services Council. She is a member of SSON’s Global advisory board and was the presenter of its Hardtalk series. She can be reached at deborah.kops@sourcingchange.com.

Conference Day Two: Wednesday, September 2nd 2020

Wednesday, September 2nd, 2020

3:30 PM The Startup Pitch - FINALIST ROUND

During yesterday's startup pitch session, you had the chance to hear from many innovative startups and rate their pitches. The top 2 startups have been invited back for a finalist pitch! This is your opportunity to hear more about the problems these startups solve for SSOs and how their solution differs from others on the market. In this round, each startup with have 5 minutes to pitch again - this time in front of SSON's Startup Zone Advisory Board. Following each pitch, the Board will run a Q&A session with each startup. The Board will deliberate and come back at 4:45 to award - SSOW's BEST STARTUP PITCH! DON"T MISS THIS SESSION! 

Judging Committee:

Tony Saldanha, President, Transformant
Lee Coulter, Chair, IEEE
Michael Frankel, SVP, Financial Shared Services. XPO Logistics
Shakti Jauhar, Global Digital Transformation Leader and a Board Member
Deborah Kops, Managing Principal, Sourcing Change
Suzanne Leopoldi-Nichols, President, GBS, UPS

Conference Day Three: Thursday, September 3rd 2020

Thursday, September 3rd, 2020

2:20 PM LEADERSHIP AND DEVELOPMENT

In today’s agile, customer-centric world, SSO leaders must exhibit skillsets beyond the traditional and transactional. The ability to respond quickly to fast-changing external factors and create collaborative, innovative cultures across global organizations, is critical for forward-looking Business Services professionals. This masterclass is facilitated by two shared services leaders who are driving service delivery excellence in conjunction with enterprise-wide transformation. Learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow. In this session, participants will:

  • Discuss the core competencies required in an ever changing SSO environment
  • Create a culture of continuous improvement and a cultural mindset that thrives off of service excellence
  • Learn how to build a SSC team that excels

Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda