Gareth Morgan

VP, Global Finance Transformation Walgreens

Conference Day Three: Thursday, 26th March 2020

Thursday, March 26th, 2020

12:30 PM INTERACTIVE PANEL SESSION: Customer-Centric Digital Finance Transformation

Shared services leaders face a plethora of challenges including digital transformation, new technologies such as AI, and business model shifts. How can the SSO keep customers - rather than technology - at the center of this transformation? During this panel, we will explore the benefits of developing a customer success capability.

  • Highlight how digital disruption is changing customer behavior
  • Hear how several SS leaders are rethinking their finance customer engagement model to leverage disruptive technology
  • Learn to prioritize and scale capabilities needed to activate customer success
  • Employ strong KPIs, metrics, and systems to ensure successful transformation

Check out the incredible speaker line-up to see who will be joining Gareth.

Download The Latest Agenda