Shared services leaders face a plethora of challenges including digital transformation, new technologies such as AI, and business model shifts. How can the SSO keep customers - rather than technology - at the center of this transformation? During this panel, we will explore the benefits of developing a customer success capability.
Highlight how digital disruption is changing customer behavior
Hear how several SS leaders are rethinking their finance customer engagement model to leverage disruptive technology
Learn to prioritize and scale capabilities needed to activate customer success
Employ strong KPIs, metrics, and systems to ensure successful transformation
Check out the incredible speaker line-up to see who will be joining Gareth.