March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Ginelle Julien, VP, Global Services Service Excellence and Experience at Johnson & Johnson
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Ginelle Julien


VP, Global Services Service Excellence and Experience
Johnson & Johnson

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


5:55 PM PANEL: Lessons from Deconstructed & Reconstructed Global Business Services

Global business services are put into place to help optimize E2E processes, create stronger frameworks and governance, deliver expanded value through multiple functional areas and enable speed and agility at scale. The model is proving successful for many, but for some centralized groups, the model is introducing greater organizational complexity without better performance. This panel will explore the reasons organizations have chosen to deconstruct their global business services or reconstruct them as pressures, drivers and needs have changed for their organization. Further discussion will be had on why and how the change is happening, and what the future value proposition and operating model is for GBS organizations.

Check out the incredible speaker line-up to see who will be joining Ginelle.

Download The Latest Agenda