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Take Your Shared Services Organization into this New Decade

March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

Jamie Lawless

Executive Director Baker McKenzie

Jamie Lawless is the Executive Director of Baker McKenzie's strategic center in Tampa, Florida. Prior to this role, she served as the Director of Implementation for the Firm, as well as the Chief Operating Officer of the Washington D.C. and New York offices.

Before joining Baker McKenzie, Jamie held several Vice President roles at Swiss Post Solutions, a global organization providing document management services, business process services, and intelligent automation solutions to global organizations. During her time with SPS, Jamie was based in Los Angeles, then in Washington, D.C., and led the expansion of services in the Western United States and Mid-Atlantic regions. Early in her career, Jamie worked as a supply chain process consultant for Accenture in New York. She focused on the areas of manufacturing, packaging, distribution/logistics and inventory management for global organizations.

Jamie is passionate about serving the community, ensuring a diverse and inclusive business environment, and promoting the economic independence of women.  She has served as the Advisory Council Chair for Dress for Success Worldwide, is a Founding & Advisory Board Member for Women to Know aimed at elevating and accelerating the careers and leadership of women in the legal industry, and is a founding member of (Fe)League , a network of women building a community of the interested, the interesting, and the influential. Jamie has also served as a business partner to the Association of Legal Administrators in Los Angeles and Washington, D.C., and co-led the Emerging Leaders Committee for the International Facilities Management Association in Washington. 


Jamie was elected to the 2020 Board of Directors for the Tampa Bay Economic Development Council, focused on attracting and retaining top companies and talent, and was recently recognized by Baker McKenzie as the business professional recipient of the Firm’s annual award for the promotion of gender diversity.

SSOW’S Road Trip: Monday, March 23rd 2020

Monday, March 23rd, 2020


Baker McKenzie’s Tampa Center is a business services support office
for Baker McKenzie, the world’s strongest law firm brand, with over 77
offices operating in 46 countries. The Center opened its state-of-theart
office in September of 2019 to support the Firm’s global offices
and clients and is in the middle of an ambitious and exciting hiring
In order to help employees feel and do their best, the Tampa Center has
a mix of work zones - traditional and alternative - to match up the mood
and workload of the day. Alternative work zones are designed to convey
a sense of working from the comforts of a home office or living room,
a contemporary coffee shop or a high-tech destination hub. Each area
has functional and forward-thinking furniture: covered privacy pods,
comfortable all-day booth seating, sealed calling/skype booths, soundproofed
focus rooms and an outdoor pergola.
This is an exciting and eye opening opportunity to see, first hand, the
innovative shared services of one of the world’s top law firms, and
to hear about the innovative ways this all-female leadership team is
accelerating the ramp up to meet the demands of its global clients . As
part of the tour, participants will have the opportunity to learn about
our multitude of shared services in the following areas:
• HR
• Finance
• Legal Support Services
• Knowledge Services
• Business Development,
Marketing & Communications
• Information Technology
• Administration, Operations & Risk

Conference Day One:Tuesday, March 24th 2020

Tuesday, March 24th, 2020


Given that as much as 70% of the workforce in some SSOs are female, there’s no question that shared services on the whole do well when it comes to the number of women employed. However, when analyzing the number of women in senior leadership positions, these figures drop dramatically. While a diverse leadership team makes business sense (with statistics from McKinsey showing that senior management teams enjoy a 3.5% increase in EBITDA for every 10% increase in female leadership) creating and maintaining this diversity is not easy. Intracompany mentorship and women’s groups have come some way in terms of helping to develop future leaders but crosscompany collaboration is key to finding unique solutions to both individual and industry challenges.

This masterclass is unique in that it is not just a learning opportunity, but a forum to create an informal network with your peers and understand how other companies are practically going about diversifying their workforce.

Areas covered:

  • PANEL DISCUSSION: Best practice approaches to recruitment and retention
  • Creating a recruitment strategy for your team that encourages diversity and embraces tech skills
  • Creating a strategy for D&I within your organization
  • How can work/life balance be achieved?
  • Influencing shared service organizational strategy: impact on the bottom line
  • Practical case studies
  • Creating women leaders: practical approaches to upskilling and developing those with leadership capacity
  • The role of digital: increasing the number of women with tech skills
  • Creating an effective mentorship and development

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

2:40 PM How Must Startups "Show Up" to Work With Enterprises

During this panel, attendees will hear how startups must "show up" to work with enterprise and is that best managed directly, through strategic partners or both?

Check out the incredible speaker line-up to see who will be joining Jamie.

Download The Latest Agenda