March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

John Standring


SVP & GM Global Servicing Operations
American Express

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


3:35 PM Your Competitive Edge: Embracing “Customer Experience” Strategy for Shared Services

Imagine a world where you were able to square the circle between customer service, colleague engagement and keeping your shareholders happy with re-engineering? Self-service, efficiency and speed. This session will talk about how we use a suite of different technology capabilities with process redesign to create outstanding customer service, efficiency, capacity and enhanced control.

Day Three: Thursday, March 14th, 2019

Thursday, March 14th, 2019


9:30 AM PANEL: Unleashing Intelligent Automation Across the Industry

How do enterprises in varying states of automation maturity evaluating, leveraging, and rolling out solutions effectively? How do they deliver and govern Robotic Process Automation (RPA) thoughtfully and to support AI delivery?
This session will be demystifying RPA and hearing lessons learned from industry leaders as they take you through their automation
journeys. These leaders will provide strategy and insight on how RPA –when combined with other intelligent automation solutions – reshape the way their businesses work.

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda