Judy Ross

Vice President Shared Services Service New Brunswick

Conference Day One:Tuesday, September 1st 2020

Tuesday, September 1st, 2020

3:25 PM Create a Culture of CI Across Your Business – Enable Perception Shifts

According to SSON Analytics, 64% of 2019 survey respondents operate a CoE and within, CI is the third most popular area of specialization - after automation, analytics and SME. With E2E process ownership, a predominately young and globally diverse workforce, and a plethora of disruptive tech tools at your disposal, SSOs are uniquely positioned to be innovation hubs. But how to move from a process-driven culture based largely on transactional tasks to one that actively fosters ideas and continuous improvement?

During this session, attendees will learn how to:
  • Develop a CI program to optimize shared services and automation performance
  • Sustain your CI program with proven best practices
  • Communicate how the benefits of a CI approach impact your bottom line

Check out the incredible speaker line-up to see who will be joining Judy.

Download The Latest Agenda