Julie Fernandez

Partner ISG

Conference Day One:Tuesday, March 24th 2020

Tuesday, March 24th, 2020

10:45 AM Ramping up HR Services – Creating the Hybrid Human Function of the Future

We’ve heard so much about RPA, IA, and AI over the years, but despite all of the technological tools at your disposal, people remain the number one asset within an organization. People Services, HR GBS, and SSOs are now uniquely placed to offer enhanced value back to their organizations, whether it is through ownership of the entire end-to-end H2R process, revolutionizing onboarding, or providing highlevel analytics about hiring within their wider organization.

In this session, hear from a world class SSO leader about how they are:
  • Transforming Human Services
  • Creating self-service platforms which drive down cost and drive up customer engagement
  • Using a hybrid of human and virtual workforces to deliver service excellence
  • Harnessing data to provide insight back to their organization
Tangible Takeaway: Walk away with a clear vision for your People Services organization, and the knowledge to take your value up a notch!

Conference Day Three: Thursday, 26th March 2020

Thursday, March 26th, 2020

9:30 AM Hackathon - Creating Greater Value - Driving Enterprise-Wide Decision Making

  • Step 1: Participants will learn about the design thinking methodology and how it can be applied to finding a solution to a real life shared services and outsourcing challenges.
  • Step 2: Participants you will be divided into functional areas: Finance and Accounting, HR, Procurement & GBS.
  • Step 3: Participants will be given real life, specific problems to solve.
  • Step 4: Led by expert facilitators, participants will be given forty minutes to hack the challenge, develop a roadmap to solve the challenge.
  • Step 5: A participant from each team will share the strategies they employed, to find a solution. This could include using timelines, process improvements, technology, et cetera. By taking part in this challenge, participants will gain a better understanding of how to use design thinking to hack their own organizational challenges and create innovative new solutions.


The GBS model is gaining momentum. In 2019 63% of our attendees were somewhere on their GBS journey, and only 22% had no plans to implement GBS in the future. But despite this, the numbers of organizations who confidently claim they have achieved GBS remains low.

In this workshop, learn how a mature GBS organization has employed strategies to:
  • Successfully transform to become a Global Service Organization
  • Manage its E2E processes on a global scale
  • Address the challenges associated with this transition, focusing on agility, CX, and talent development
  • Be seen as an integral part of their wider business
Tangible Takeaway: Leave with a much better idea of how to continue your GBS program at pace, whether you are just starting out, or transforming your existing organization!

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda