March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Kapil Jain


SVP, Global Head of Sales and Enterprise Capability
Infosys BPM

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


9:05 AM PANEL: When Digital Meets Business Process Management

Digital technologies are affecting the way that BPOs are conducting business with their clients. The focus on providing omni-channel experiences, leveraging efficiencies that are being seen by implementing intelligent automation - like using chatbots,, and creating customized experiences are not going anywhere. So, how are outsourcing trends affecting SS & GBS? This panel will explore the trends that are impacting service centers, the most current strategic imperatives for outsourcing, case studies of successful digital transformation with the assistance of BPOs, and where and what are the opportunities for growth in 2019.

Check out the incredible speaker line-up to see who will be joining Kapil.

Download The Latest Agenda