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Take Your Shared Services Organization into this New Decade

March 23 - 26, 2020 | Rosen Shingle Creek, Orlando, FL

Kym Burke

Senior Director, Employee Service Center Cox Automotive

SSOW’S Road Trip: Monday, March 23rd 2020

Monday, March 23rd, 2020


Cox Automotive is uniquely positioned to transform the way the
world buys, sells, owns and uses cars. With over 34,000 teammates
representing 20+ brands globally, we are connecting what’s needed
with what’s next to empower our clients to thrive in a rapidly changing
automotive marketplace. Our brands include familiar names and
industry leaders such as Autotrader, Kelley Blue Book, Manheim, and Dealertrack.
Employee Services grew organically and continues to evolve as Cox
Automotive moves from a company of brands to a branded company
of cohesive solutions. Employee Services collaborates closely with
Centers of Excellence and HR Business Partners to design, deliver,
measure and refine the full spectrum of people programs and services
in an effort to make HR a strategic partner to the business.This tour
will include an understanding how Employee Services serves the
workforce across the lifecycle of career and life events, focuses on
educating employees to help themselves through direct access, and
supports those who need additional help during certain events and
transitions. You’ll also see one way to manage services and delivery,
including operational dashboards, process documentation and
management, content and training for shared services and more.

Conference Day Two: Wednesday, March 25th 2020

Wednesday, March 25th, 2020

4:15 PM INTERACTIVE PANEL DISCUSSION: How Can Design Thinking Improve the Employee Experience Within a Shared Services Model?

Design Thinking will change HR at its core. As more and more employees are expecting a better experience, it will be up to companies to embrace the methodology. Join this session to learn how a group of HR Professionals from fortune 500 companies embraced design thinking and is now seeing xx results not only within HR Shared Services but throughout the company.

  • About important KPI’s and how to measure the success of a design thinking methodology
  • How improving the employee experience through design thinking benefits the business
  • How to justify the initial investment in design thinking

Check out the incredible speaker line-up to see who will be joining Kym.

Download The Latest Agenda