Kym Burke

Senior Director, Employee Service Center Cox Automotive

SSOW’S Road Trip: Monday, August 31st 2020

Monday, August 31st, 2020

8:30 AM

Cox Automotive is uniquely positioned to transform the way the world buys, sells, owns and uses cars. With over 34,000 teammates representing 20+ brands globally, we are connecting what’s needed with what’s next to empower our clients to thrive in a rapidly changing automotive marketplace. Our brands include familiar names and industry leaders such as Autotrader, Kelley Blue Book, Manheim, and Dealertrack.

Employee Services grew organically and continues to evolve as Cox Automotive moves from a company of brands to a branded company of cohesive solutions. Employee Services collaborates closely with Centers of Excellence and HR Business Partners to design, deliver, measure and refine the full spectrum of people programs and services in an effort to make HR a strategic partner to the business.This tour will include an understanding how Employee Services serves the workforce across the lifecycle of career and life events, focuses on educating employees to help themselves through direct access, and supports those who need additional help during certain events and transitions. You’ll also see one way to manage services and delivery, including operational dashboards, process documentation and management, content and training for shared services and more.

Hosted By: 

Conference Day Two: Wednesday, September 2nd 2020

Wednesday, September 2nd, 2020

4:15 PM INTERACTIVE PANEL DISCUSSION: How Can Design Thinking Improve the Employee Experience Within a Shared Services Model?

Design Thinking will change HR at its core. As more and more employees are expecting a better experience, it will be up to companies to embrace the methodology. Join this session to learn how a group of HR Professionals from fortune 500 companies embraced design thinking and is now seeing xx results not only within HR Shared Services but throughout the company. 

During this panel attendees will learn how to:
  • Define design thinking and how it’s commonly used in SSOs
  • Hear about the processes improved and challenges solved as a result of design thinking
  • Assess the important KPIs and how to measure the success of a design thinking methodology
  • Hear how design thinking improves the employee experience

Check out the incredible speaker line-up to see who will be joining Kym.

Download The Latest Agenda