March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Mandy Richards, Director of Continuous Improvement at BBA Aviation
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Mandy Richards


Director of Continuous Improvement
BBA Aviation

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:55 PM Panel: BPO Status Check: Now and in the Future

Provide solutions towards cost reduction and profit optimization. This has been the traditional role of the BPO. Now, BPOs are providing assistance by understanding big data, analytics, cloud computing options and cost savings, enhanced automated systems, and providing even more elevated customer experience support

In this session, participants will:
• Examine how BPOs are leveraging technology to meet the needs of
their clients
• Explore how SSOs are redefining their relationships with their BPO provider
• Identify what BPO 2.0 will look like

Check out the incredible speaker line-up to see who will be joining Mandy.

Download The Latest Agenda