SVP, Corporate Controller and CAO
Day Two: Wednesday, March 13th, 2019
Wednesday, March 13th, 2019
Digital technologies are affecting the way that BPOs are conducting business with their clients. The focus on providing omni-channel experiences, leveraging efficiencies that are being seen by implementing intelligent automation - like using chatbots,, and creating customized experiences are not going anywhere. So, how are outsourcing trends affecting SS & GBS? This panel will explore the trends that are impacting service centers, the most current strategic imperatives for outsourcing, case studies of successful digital transformation with the assistance of BPOs, and where and what are the opportunities for growth in 2019.
As getting the ear of the C-Suite is a challenge:
- What are the biggest challenges / hurdles of getting a seat at the C-Suite table?
- Which metrics have helped you get in the door and stay there as an SSO?
- What processes need to be in place to ensure your SSO is noticed by the C-Suite?