March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL
Michael Frankel, Executive Director and Head of GBS at Independent
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Michael Frankel

Executive Director and Head of GBS

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019

3:55 PM Unlocking Capacity: Bringing Non-Traditional Functions Into Shared Services

Interested in what your peers are doing to sell more services? How they are combating a fear of job loss by adding more opportunities to create value in SS? This session will present ways to serve your customers outside of the traditional Finance, HR and other areas. By adding innovative, higher value and knowledge based processes like those seen in sales and marketing, strategic sourcing, real estate and analytics - SSOs can create greater value, increase employee engagement contribute to enterprise wide decision support.

In this session, participants will choose a roundtable of choice and engage in discussion for expanding scope, where and when it makes sense.

Roundtable A: Strategic Sourcing Qiana Levy, Head of Global Procurement and Strategic Sourcing, Learfield

Roundtable B: Real Estate & Facilities Management Michael Frankel, Executive Director and Head of GBS, Amgen

Roundtable C: Financial Planning And Analysis Marianela Urgelles, Shared Services Director, Intel

Roundtable D: Legal Operations Jennifer Suarez Jankes, Director and Associate General Counsel, Citi Tampa 

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019

9:05 AM PANEL: When Digital Meets Business Process Management

Digital technologies are affecting the way that BPOs are conducting business with their clients. The focus on providing omni-channel experiences, leveraging efficiencies that are being seen by implementing intelligent automation - like using chatbots,, and creating customized experiences are not going anywhere. So, how are outsourcing trends affecting SS & GBS? This panel will explore the trends that are impacting service centers, the most current strategic imperatives for outsourcing, case studies of successful digital transformation with the assistance of BPOs, and where and what are the opportunities for growth in 2019.

4:45 PM Workforce of the Future

 Macro changes (digital technology, regulatory, etc.) occurring
across all industries are impacting the required shape and size of the workforce of the future. At the same time, CEOs consistently place talent shortages at the top of the list when asked about their biggest barriers to transformation and implementation of digital technology. Companies must ensure the Business Services organizational structure is able to meet current business needs as well as have the flexibility to evolve. A 21st Century Enterprise is lean, utilizes intelligent automation and accesses skills on demand through platforms and alternative employment models.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda