Value Proven. Every Day.

Off Onsite Pricing - Excludes SSON Data Plus Pass and A-La-Carte Options
Earn Up To 24.5 CPE Credits!
Rosen Shingle Creek, Orlando, FL | March 23 - 26, 2020

Robert Phillips

Associate Vice President, Finance Continuous Improvement Canadian Tire Corporation

Robert has a passion for leading organizational transformation, with a focus on shared services.  He’s led work analyzing, designing, implementing, and improving shared services both in a consulting role, and a team leader.  After starting his career in the Ontario Public Service, he worked for several years in strategy consulting with Deloitte, both in Canada and Australia, designing shared services for multiple government departments and private organizations.  In 2016 he led Canadian Blood Services through the final planning, transition, and launch of their multi-function integrated HR, Payroll, and Finance Shared Services team. In 2018 he took on a new role as Associate Vice President, Continuous Improvement at Canadian Tire, leading transformation activities across the Finance and Shared Services teams.

Conference Day One:Tuesday, March 24th 2020

Tuesday, March 24th, 2020

8:45 AM Design Thinking in Business Services – Ideate, Collaborate, Test, Tweak, and Repeat

It’s probably fair to say that we have all been in a situation in our lives, whether professional or personal, where we have failed to see the bigger picture or to consider the impact of our actions from another’s perspective. Design thinking creates a human-centric approach to transformation which creates a solution-based approach to problem solving complex problems.

In this workshop:
  • Understand the 5 stages of design thinking (Step One: Empathy, Step Two…)
  • Separate into functional areas (Finance, HR, IT) where you will be given real life, SSO-specific problems to solve using design thinking
  • Led by expert facilitators, participants will be given 40 minutes to hack their challenge, developing their roadmaps to solve the problem
  • Participants will test their strategies with the wider group, taking onboard feedback, and tweaking their strategy accordingly

Tangible Takeaway: Take the skills you have learned through adopting this human-centric approach back to your SSO, and design your own design-thinking workshop. Let us know how you get on!

Hosted by

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda