March 23 - 26, 2020
Rosen Shingle Creek, Orlando, FL

Rolando Alvarez


Global Business Services Latin America Leader
Kimberly-Clark

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


4:40 PM Making the Leap From Shared Services to Global Business Services

Many organizations are building their SSOs out, with the end goal of becoming a GBS organization. However, very few make it to full maturity. In this session, participants will:
  • Explore three stages of GBS evolution - from functional transactional excellence, to business service excellence, and to enterprise strategic enablement
  • Examine what capabilities make a GBS world-class
  • Outline how to successfully move your organizations from a mature SSO to a GBS
  • Evaluate the most recent challenges that face GBS organizations and how to overcome them

Victor Susman, Senior Director, GBS, Kimberly-Clark

Check out the incredible speaker line-up to see who will be joining Rolando.

Download The Latest Agenda